Dimetrius Wilson

Strategic training and operations professional with 10+ years of experience supporting enterprise-level federal learning initiatives within the U.S. Department of Justice. Proven expertise leading Learning Management System (LMS) operations, coordinating nationwide training programs, streamlining administrative processes, and delivering high-level stakeholder support in fast-paced environments.

Recognized for improving operational efficiency, strengthening compliance accuracy, and enhancing training delivery for federal personnel across multiple DOJ districts. Demonstrated ability to manage complex projects, resolve technical challenges, and execute mission-critical operations with professionalism and precision. Holds a Master of Business Administration with a strong foundation in leadership, organizational effectiveness, and operational management.

Instructor / Training Coordinator II - Office of Legal Education, U.S. Department of Justice (Federal Contractor via University of South Carolina) - Columbia, SC

(2022-06)

• Serve as a lead contributor on the LearnDOJ Learning Management System (LMS) team, supporting training operations for federal employees and stakeholders across nationwide DOJ districts.
• Manage the full lifecycle of user account administration, including onboarding, transfers, updates, and deactivations, while implementing process improvements that increased operational efficiency by more than 75%.
• Coordinate and oversee dozens of virtual, hybrid, and instructor-led training sessions annually, ensuring seamless delivery and high-quality participant experiences.
• Act as a primary technical support resource for LMS users, resolving system and access issues with a strong focus on responsiveness, accuracy, and customer satisfaction.
• Partner with DOJ district offices nationwide to distribute critical training communications, compliance updates, and e-learning resources in a timely and professional manner.
• Generate and analyze compliance and training activity reports to support quality assurance initiatives and maintain alignment with federal training requirements.
• Maintain oversight of high-volume training support communications, consistently responding to stakeholder inquiries within 24 hours while managing competing operational priorities.
• Contribute to continuous improvement initiatives by identifying workflow inefficiencies and implementing standardized procedures that strengthened consistency across training operations.

Program Coordinator - Office of Legal Education, U.S. Department of Justice (Federal Contractor via University of South Carolina) - Columbia, SC

(2015-07 - 2022-06)

• Directed daily operations and logistics for the National Advocacy Center training facility, supporting large-scale DOJ and external partner training events.
• Coordinated classroom scheduling, facility preparation, access management, and operational support for high-profile in-person and hybrid learning programs.
• Administered the Personal Identity Verification (PIV) credentialing program utilizing Hirsch Velocity Software (HVS), overseeing credential issuance, activation, tracking, and compliance management for employees and visitors.
• Served as the primary liaison for external agencies and organizations utilizing the National Advocacy Center, delivering exceptional customer service and ensuring seamless event execution.
• Developed and implemented operational manuals and standardized procedures covering COVID-19 protocols, onboarding processes, credentialing operations, and software administration, improving team consistency and operational readiness.
• Maintained accurate credential and access records while ensuring compliance with DOJ security and identification standards.
• Supported cross-functional coordination efforts between internal departments, external stakeholders, instructors, and facility personnel to ensure efficient day-to-day operations.
• Played a key role in maintaining a professional and organized training environment capable of supporting concurrent events and high participant volumes.

Master of Business Administration - MBA - Columbia International University (2019-08)

Bachelor of Science - Exercise Science - University of South Carolina Aiken (2012-05)