Bindiya Jain

Skilled and accomplished senior-level manager with extensive experience managing bank operations, executing management strategies and technology systems. Proven leader with a successful record for implementing structure and operational improvements by creating formal policies and procedures. Continuously searching and implementing technology solutions.

Highly analytical problem solver and planner with excellent communication and relationship management skills and the demonstrated ability to drive consensus-building across functions and levels.

HUNT MORTGAGE CORPORATION– Buffalo, NY

Chief Operating Officer 01/01/22 – Present

Responsible for developing new business and channels within the mortgage industry to increase overall revenue opportunities and SCSL within HUNT’s Residential Brokerage. Develop and implement products and policies to support and lead the residential mortgage department.

Selected Contributions:

• Designed and successfully implemented new product -Golden Gate Bridge Loan
• Build regional reports to analyze production goals from various perspectives
• Build strategy plans for 2023 to increase loan volume by 17%
• Implemented various loan products – 10/1 ARM, 2/1 Buydown, DSCR
• Increased MA SCSL from 4.6% to 8.2%
• Build broker relationships with two local FIs for competitive pricing

Quincy Credit Union – Quincy, MA

Chief Lending Officer 12/2020 – 07/2021

Participate in strategic planning and developing Credit Union policies, procedures, and goals. Responsible for the Credit Union’s administrative management of loan functions. Develop and implement consistent organizational policies and procedures. Support and lead business lending, residential mortgage, consumer lending, and collections departments.

Selected Contributions:

• Designed and successfully implemented several residential and consumer products.
• Developed and launched a business lending department
• Build partnerships with whole sellers to increase loan production
• Implemented FSR model in branches to increase consumer loan production

South Shore Bank – Weymouth, MA

Vice President, Director of Consumer Lending, Loan Operations and Lending Automation 08/2018 – 12/2020

Responsibilities include establishing a residential and consumer origination department and overseeing the operations and servicing of the entire commercial, residential, and consumer loan portfolio for this $1.4B community bank. Optimizing profitability and growth and ensuring comprehensive risk management and regulatory compliance. Coaching, mentoring, and leading a team of 29 staff members, including two supervisors, achieving the highest performance level.

Selected Contributions:

• Successfully restructured a residential department that developed and maintained a 40% growth in the pipeline.
• Implemented a paperless residential lending initiative in less than six months.
• Manage and respond to all external and internal lending audits, working closely with the compliance team.
• Developed and implemented the comprehensive, ongoing business plan, credit policy, risk-based pricing, and underwriting guidelines.
• Successfully implemented the Residential, Consumer, and Commercial Origination, Documentation, and Underwriting systems. 
• Designed and successfully implemented several residential and consumer products.
• An active member of several Operating committees, including Compliance, Audit, Product and Pricing, Management, ALCO, Technology Steering, and Credit Resolution.
• Increased residential and consumer approval turn-around time by 30% by modifying loan guidelines to meet the client’s needs and organizational goals.
• Ensuring the department’s compliance with state and federal regulations and bank policies and procedures.

UniBank For Savings – Whitinsville, MA

Vice President, Loan Operations Manager, 02/2011 - 07/2018

Primary responsibilities included providing change-management leadership for this $1.5B financial services organization. Joined as AVP, Loan Operations manager, and promoted to VP, Loan Operations Manager within two years. Established and implemented policies and procedures. Directly led a team of 14 staff members, including 2 Supervisors, and recruited, trained, and mentored team members. Created and disseminated reports to executive leaders, board members, and key decision-makers.

Selected Contributions:

• Successfully assumed turn-around leadership of the underperforming internal department to realize full-scale operational and corporate culture change to meet and exceed business goals for functional performance.
• Provided significant support to consumer, residential, and commercial lending teams, resulting in the total loan portfolio growth from $576 million to $1.2 billion.
• Presented ABA Stonier Graduate Banking School capstone on implementing KPI tracking to improve back-office efficiencies to the senior management team.

Central Credit Union Fund – Auburn, MA 05/2005 - 12/2007

First Merchant Corporation – Muncie, IN 03/2001 - 05/2005

Six Sigma · Yellow Belt

Certificate in Banking · Stonier Graduate School of Banking, Wharton Leadership Certificate

Master of Business Administration (MBA) · Anderson University– Anderson, IN

Bachelor of Commerce (BSBA equivalent)  · Delhi University – India

Professional Development: AAP / Accredited ACH Professional; Bankers Edge Online Training