Christopher Larson
Senior Manager of Operations
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About
Results-driven Operations Manager with extensive experience optimizing call center performance, ensuring compliance, and developing strategic solutions that enhance customer satisfaction and operational efficiency across high-volume, multichannel environments.
Experience
Strategic and results-driven Senior Operations Manager with over 30 years of experience leading high-performing teams across global call centers. Proven track record in driving operational excellence, enhancing customer satisfaction, and implementing cost-saving initiatives. Adept at cross-functional collaboration, process optimization, and KPI-driven performance management.
Areas of Expertise
- Project Management
- Versatile & resourceful
- Cost Savings
- Compliance Management
- KPI Metrics: CSAT, NPS, Scorecards
- Operational Efficiency
- Process Improvements
- Time Management
- Team Development and Growth
Education
Associate's degree in Hotel and Restuarant Management
