Melanie Alfonso

Goal-driven Assistant Store Manager with 17yrs of record accomplishments in exceeding revenue and profit goals while controlling inventory shrinkage and lost percentages.

Assistant Store

Manager with strong background guiding daily operations, customer service and Human Resources initiatives. Employed loss prevention tactics such as securing high-shrink items and training employees to identify theft.

Patient Access - Rochester Regional Hospital - Rochester, NY

(2025-06)

• Registering Patient Information
• Processing Medical Insurances for eligibility
• Arriving patients in the Emergency Department

Assistant Store Manager of Operations - Burlington Coat Factory - Rochester, NY

(2018-12 - 2025-05)

• Assisted customers, answered questions and resolved problems for stellar customer service
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance customer satisfaction.
• Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing payments.
• Recruited, interviewed and hired qualified employees to provide top-quality service.

Assistant Manager - Dibella’s - Rochester, NY

(2012-07 - 2018-10)

• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance customer satisfaction.

H.S. or Equivalent - Boces #1 (2007-12 - 2009-01)

A.S - Medical Billing & Coding - Penn Froster (2024-08)