Shellie Martinez

A position with your company effectively using my training, background and expertise in office administration/healthcare.

Patient Access - ROC Orthopedics - Tualatin, OR

(2023-11 - 2026-05)

• Answer busy phones for multiple Ortho Surgeons and multiple Assistant Surgeons
• Schedule in office appts.
• Register patients into computer system
• Obtain ins info.
• Re-schedule appts as needed
• Monitor texts sent by patients, tasks, and the chat site on website
• Help train new Patient Access members
• Help as needed in other areas

Patient Service Rep/Front Office/Back Office (Billing) - PRN-In Reach Physical Therapy & Chiropractic - Clackamas, OR

(2018-12 - 2023-11)

• Answer phone
• Check in patients
• Schedule Chiropractic, PT, LMT and LAc appt's
• Collect co-pay/payments and post them
• Verify ins. and obtain benefits
• Inform patients of their benefits
• Work closely with work comp/mva adjusters
• Obtain auth.
• Complete medical records requests
• Register new patients/enter info in computer
• Onboarding of new hires
• Collections
• Help w/laundry/clean/stock rooms when available
• Process incoming/outgoing mail
• Do weekly new patient report
• Do bi-weekly PIP report
• Assist MD in scheduling/record requests/ins benefits and make bank deposits

Administrative Supervisor - Therapeutic Assoc. Physical Therapy - Portland, OR

(2015-10 - 2018-11)

• Supervise Staff
• Verify Ins. - obtain eligibility and benefits
• Obtain auth.
• Check-in patients
• Answer phone
• Schedule appt's
• Assist Physical Therapists in getting patients started on therapy visit
• Make weekly deposit
• Collect copay and pt payments on their accounts
• Obtain referrals
• Order office supplies
• Train new hires

Patient Services Rep - Pacific Medical Group - Beaverton, OR

(2010-09 - 2015-09)

• Answer multi line phone system
• Register patients
• Check-in/check-out patients
• Verify insurance coverage/benefits
• Scan documents into system
• Medical records requests
• Cashier
• Referrals
• Process mail
• Track new patients and put into a report form for main business office

Client Services Specialist 2 - Legacy Health Systems/Clinic - Portland, OR

(2001-01 - 2010-12)

• Sort/deliver mail
• Scheduling
• Answer phone
• Insurance verification
• Registration
• Cashiering/balance end of day deposits
• Coding
• Maintain medical records
• Process record requests
• Referrals
• Prior auth's

Admissions Rep/HPR - Coram Healthcare/Home IV Infusion Co. - Portland, OR

(1998-01 - 2001-12)

• Take referrals
• Insurance verification
• Coding
• Contact patients regarding supplies/patient supply monitoring
• Heavy phone use
• Update case managers on patient status
• Data entry - nurse visits
• Trainer for Coram in Arizona, California and Nevada

Surgery Coord/Coder/Receptionist - Dr's Dahlman, Fearl and Cristofani - Lake Oswego, OR

(1996-01 - 1998-12)

• Surgery Scheduling for all Ob/Gyn physicians
• Insurance verification/pre-auth for procedures
• Coding
• Work closely with hospitals for surgery scheduling
• Medical records release
• Filing
• Registration

Front Office - Lake Oswego Medical Center - Lake Oswego, OR

(1994-01 - 1995-12)

• Scheduling for Pediatric and Specialty Doctors
• Answer multi-line phones
• Filing
• Medical record release
• Insurance verification/referrals
• Cashiering
• Prepare charts for visits

E/R Registration Clerk - Hemet Valley Medical Center - Hemet, CA

(1989-01 - 1993-12)

• Register patients to the Emergency Department, Admitting Services, and Out-Patient Services
• In the Emergency Department, answer several phone lines
• Enter patient information into computer
• Cashiering
• Enter E/R visit codes into computer
• Chart tear-down and distribution
• Work in Admitting, Out-Patient, and Pre-admitting Department as needed
• Insurance verification
• Bed control and transfers
• Work all shifts

Diploma - Basics - San Jacinto High School (1982)

Certificate - Office Efficiency Course - Community College

Certificate - Health Services - Community College