Patient Access - ROC Orthopedics - Tualatin, OR
(2023-11 - 2026-05)
- Answer busy phones for multiple Ortho Surgeons and multiple Assistant Surgeons
- Schedule in office appts.
- Register patients into computer system
- Obtain ins info.
- Re-schedule appts as needed
- Monitor texts sent by patients, tasks, and the chat site on website
- Help train new Patient Access members
- Help as needed in other areas
Patient Service Rep/Front Office/Back Office (Billing) - PRN-In Reach Physical Therapy & Chiropractic - Clackamas, OR
(2018-12 - 2023-11)
- Answer phone
- Check in patients
- Schedule Chiropractic, PT, LMT and LAc appt's
- Collect co-pay/payments and post them
- Verify ins. and obtain benefits
- Inform patients of their benefits
- Work closely with work comp/mva adjusters
- Obtain auth.
- Complete medical records requests
- Register new patients/enter info in computer
- Onboarding of new hires
- Collections
- Help w/laundry/clean/stock rooms when available
- Process incoming/outgoing mail
- Do weekly new patient report
- Do bi-weekly PIP report
- Assist MD in scheduling/record requests/ins benefits and make bank deposits
Administrative Supervisor - Therapeutic Assoc. Physical Therapy - Portland, OR
(2015-10 - 2018-11)
- Supervise Staff
- Verify Ins. - obtain eligibility and benefits
- Obtain auth.
- Check-in patients
- Answer phone
- Schedule appt's
- Assist Physical Therapists in getting patients started on therapy visit
- Make weekly deposit
- Collect copay and pt payments on their accounts
- Obtain referrals
- Order office supplies
- Train new hires
Patient Services Rep - Pacific Medical Group - Beaverton, OR
(2010-09 - 2015-09)
- Answer multi line phone system
- Register patients
- Check-in/check-out patients
- Verify insurance coverage/benefits
- Scan documents into system
- Medical records requests
- Cashier
- Referrals
- Process mail
- Track new patients and put into a report form for main business office
Client Services Specialist 2 - Legacy Health Systems/Clinic - Portland, OR
(2001-01 - 2010-12)
- Sort/deliver mail
- Scheduling
- Answer phone
- Insurance verification
- Registration
- Cashiering/balance end of day deposits
- Coding
- Maintain medical records
- Process record requests
- Referrals
- Prior auth's
Admissions Rep/HPR - Coram Healthcare/Home IV Infusion Co. - Portland, OR
(1998-01 - 2001-12)
- Take referrals
- Insurance verification
- Coding
- Contact patients regarding supplies/patient supply monitoring
- Heavy phone use
- Update case managers on patient status
- Data entry - nurse visits
- Trainer for Coram in Arizona, California and Nevada
Surgery Coord/Coder/Receptionist - Dr's Dahlman, Fearl and Cristofani - Lake Oswego, OR
(1996-01 - 1998-12)
- Surgery Scheduling for all Ob/Gyn physicians
- Insurance verification/pre-auth for procedures
- Coding
- Work closely with hospitals for surgery scheduling
- Medical records release
- Filing
- Registration
Front Office - Lake Oswego Medical Center - Lake Oswego, OR
(1994-01 - 1995-12)
- Scheduling for Pediatric and Specialty Doctors
- Answer multi-line phones
- Filing
- Medical record release
- Insurance verification/referrals
- Cashiering
- Prepare charts for visits
E/R Registration Clerk - Hemet Valley Medical Center - Hemet, CA
(1989-01 - 1993-12)
- Register patients to the Emergency Department, Admitting Services, and Out-Patient Services
- In the Emergency Department, answer several phone lines
- Enter patient information into computer
- Cashiering
- Enter E/R visit codes into computer
- Chart tear-down and distribution
- Work in Admitting, Out-Patient, and Pre-admitting Department as needed
- Insurance verification
- Bed control and transfers
- Work all shifts
