Quianna Matthews

I would like to obtain a job where I can work with people one-on-one and make a difference in their lives.

Access Associate / Medical Assistant - Rochester Regional Hospital - Rochester, New York

(2023-08 - 2024-03)

• Greets patients and their families
• Collects patient information; including insurance information, and payment methods
• Updates patient fillies and ensures accuracy
• Communicate with other medical staff to educate patients on hospital policies
• Contact insurance companies about coverage, billing, pre-approvals, and prior authorizations
• Process payments from patients and handle any billing issues
• Prepare documentation for patient admission and discharge
• Collect and record vital signs
• Prepare exam room
• Assist with patient examination
• Record medical history
• Schedule follow-up appointments
• Perform basic laboratory procedures
• Work with providers when calling in prescriptions to pharmacies
• Reviewing and routing patient messages according to importance

Medication Reminder - Elite Home Health Care - CDPAP

(2018-04 - 2024-06)

• Overseeing personalized care plan
• Communicating/ working with the care manager when changes need to be made to the personalized care plan
• Monitoring progress (important, declines new or reoccurring issues)
• Prescription Refills
• Handling of mail
• Ordering of grocery
• Meal prep for slow cooker/ pressure cooker
• Companion Care

Clerk III (Compliancy Clerk) / Specialized Services Assistant - TES Staffing - RCSD - Rochester, NY

(2012-11 - 2018-04)

• Editing, processing, and sending out Annual Reviews/ IEPs
• Editing, processing, and sending out Requested Reviews and Reevaluation documents
• Editing, processing, and send out referrals
• Entering consents once they have been received
• Answer the phone
• Helping District CASEs with questions in regards to student's IEPs

Clerk - External Education - TES Staffing - RCSD - Rochester, NY

(2012-11 - 2018-04)

• Answering the phone (almost 1000 families are affiliated with External Ed.)
• Communicates with families to gather registration information for the Office of Student Placement for registration of non-residents or residents who attend private/parochial schools, and collaborates with Placement on this process and the issuing of student ID#.
• Supports the Director in maintaining a Log of student Initial referrals with the district of residence and the referring school.
• Collects and monitors the "June 1st parent letters, and the letters of intent from the parents of students who are Home Schooled.
• Opens all mail for the External ed Department.
• Distributes mail to the proper individuals, including those who oversee students placed by other agencies in residential settings.
• Files all evaluation reports received from the TEAM for upcoming CSE meetings.
• Files all report cards and progress reports received from agencies.
• Manages the requests from parents for special time arrangements for meetings, or for phone conferences
• Calls school districts for records for Transfer students.
• Requests IEPs from other school districts for private/parochial students through the IEP Direct message board
• Creates and maintains the student files for agency, private/parochial and Charter students
• Organizes the Mental health and student files for the district CSEs for upcoming meetings
• Assists with the organization of the Annual Review schedule
• Assists with the review of documents for accuracy following Annual reviews
• Provides support to the SSAs for the STAC certification for students in approved private placements
• Schedules CSE meetings for the 3 External Ed CASES

Clerical Support / Paraprofessional - TES Staffing - RCSD - Rochester, NY

(2012-11 - 2018-04)

• Editing and entering data into IEP Direct (Special Education software)
• Entering and editing information in Chancery
• Answers telephones
• Fax/ Copy etc.
• Provides classroom support through one on one interaction with students
• Supports teacher's in classroom group activities

Clinical Technologist III: E - Record Coverage: Urology - University of Rochester - Rochester, NY

(2012-05 - 2012-10)

• Performs a variety of technical assignments related to diagnostic testing and performs and documents quality controls as required for all point of care testing.
• Maximizes room utilization (exam and procedure rooms) through establishing efficient communication systems with other members of the team and through assuring that needed supplies are available.
• Accurately labels, logs and processes specimens and distribute specimens through the eRecord System.
• Assists providers during exams, anticipating individual provider needs and complexity of the patient. Assures equipment/supplies are available for provider, based on individual provider preference.
• Assists in patient care through use of eRecord system, entering vital signs and their parameters obtained, problem lists and medication lists.

Paraprofessional / Clerical Support (Perdiem) - Employment Store - RCSD - Rochester, NY

(2012-03 - 2012-05)

• Provides classroom support through one on one interaction with students
• Supports teacher's in classroom group activities
• Answers telephones
• Fax/ Copy etc.

Clinical Technologist III (Outpatient Dermatology) [Strong Staffing] - University of Rochester - Rochester, NY

(2007-03 - 2011-12)

• Cleaning and packaging of instruments for biopsy and punch procedures
• Urine pregnancy tests
• Collecting biopsy specimens labeling
• Set up for procedures
• Assists providers with exams (punch and shave procedures)
• Performs a variety of technical assignments related to diagnostic testing and performs and documents quality controls as required for all point of care testing.
• Obtains specimens, blood, urine, other
• Accurately labels, logs and processes specimens, using pneumatic tube system to distribute specimens to appropriate laboratory.
• Provides standard discharge instructions as appropriate.
• Maximizes room utilization (exam and procedure rooms) through establishing efficient communication systems with other members of the team and through assuring that needed supplies are available.
• Conducts inventory of supplies, requisitions needed supplies from internal and external vendors, tracks utilization for cost trending purposes.
• Operates autoclave or processing equipment, dependent on area needs; conducts required Infection Control Quality tests to verify proper functioning of equipment on a daily basis
• Provides clerical support through completion of specimen requisitions, telephone answering, and scheduling of patients for appointment follow-up via the IDX system, as well as completing multi-resource scheduling and scheduling patients for diagnostic studies and / or procedures.

Clinical Technologist III (Outpatient Pediatrics AC - 6) - University of Rochester - Rochester, NY

(2007-03 - 2011-12)

• Performs a variety of technical assignments related to diagnostic testing and performs and documents quality controls as required for all point of care testing.
• Obtains specimens, blood, urine, other.
• Accurately labels, logs and processes specimens, using pneumatic tube system to distribute specimens to appropriate laboratory.
• Assists providers in obtaining cultures, smears, and gram stains.
• Prepares of procedure room.
• Provides basic, standard instruction to the patient regarding the procedure.
• Anticipates provider needs during the procedure, accesses additional instrumentation, accurately labels and prepares specimens for the lab.
• Attaches patient to equipment which will measure different parameters of patient status, e.g. dynamapp, pulse oximeter, EKG, cardiac monitor, pneumatic tourniquet.
• Assists providers during exams, anticipating individual provider needs and complexity of the patient. Assures equipment/supplies are available for provider, based on individual provider preference.
• Checks and calibrates equipment on a daily, weekly or monthly basis as determined by type of equipment; consults with Bio-Medical Engineering in resolution of issues, as equipment problems arise.
• Cleans and prepares equipment and instruments that will be sent to Sterile Supply.
• Operates autoclave or processing equipment, dependent on area needs; conducts required Infection Control Quality tests to verify proper functioning of equipment on a daily basis.
• Explains procedures and systems in the process of care to the patient.
• Provides standard discharge instructions as appropriate.
• Maximizes room utilization (exam and procedure rooms) through establishing efficient communication systems with other members of the team and through assuring that needed supplies are available.
• Conducts inventory of supplies, requisitions needed supplies from internal and external vendors, tracks utilization for cost trending purposes.
• Makes recommendations regarding opportunities to decrease cost in use of equipment and supplies. Implements new supply standards dependent on needs of the unit.
• Maintains a clean working environment.
• Provides clerical support through completion of specimen requisitions, telephone answering, and scheduling of patients for appointment follow-up via the IDX system, as well as completing multi-resource scheduling and scheduling patients for diagnostic studies and / or procedures.
• Assists in patient care through use of Allscripts, Touchworks system, entering vital signs and other parameters obtained, problem lists and medication lists.
• Collects data for quality improvement studies; works with unit leadership in identifying areas for improvement and opportunities to improve patient and provider experiences in the area.

Medical Records Clerk - Med Staff Nursing Agency - Rochester, NY

(2006 - 2007)

• Collected needed charts for physicians
• Filed charts after