Melanie Maye

Highly coordinated operations and professional project support with over 7 years of experience in coordinating highly complex processes, handling large volumes of tasks, ensuring documentation, and working within cross-functional teams in dynamic work environments. Experienced in handling multiple priorities, effective stakeholder communication, tracking project progress, solving problems, and delivering on-time deliveries. Known for meticulous nature, excellent organizational skills, process improvement efforts, and Microsoft Office Suite proficiency.

Highly interested in utilizing my expertise in project coordination, client communication, and operational support in a Junior/Assistant Project Manager position.

Operations Professional - Pilot Catastrophe Services

(2024-10 - 2025-10)

• Worked on a total of 50-70 assignments at one time, making sure that documentation, reviews, and communication were done in a timely manner.
• Worked as the coordinator of all the contractors, engineers, field staff, and internal personnel involved in a project.
• Made sure that assignment details, workflow performance, and records of the entire project were up to date at all times.
• Detected process shortcomings and made suggestions for better workflow management that increased efficiency and accuracy.
• Generated records for auditing purposes and made sure all organizational standards were met.

Operations Professional - Capstone ISG

(2024-06 - 2024-10)

• End-to-end management of assignment coordination from start to finish, while making sure that all milestones and documentation requirements were being met.
• Worked with the clients, contractors, and various departments within the organization to get all necessary information and keep projects going.
• Increased efficiency by 15% due to proactive communication and work coordination.
• Performed quality checks to make sure all organizational requirements and procedures were being followed.

Operations Professional - Pilot Catastrophe Services

(2023-02 - 2024-02)

• Successfully coordinated large amounts of time-sensitive assignments in a highly demanding crisis atmosphere, while accomplishing performance goals.
• Processed over 300 inquiries from customers and stakeholders on a monthly basis, providing effective communication and solutions.
• Documented and kept track of deliverables and completed projects, ensuring all necessary records were kept for each assignment.
• Coordinated with internal groups to ensure workload prioritization and completion within the turnaround time expectation.

Operations Professional - Southern Claims Solutions

(2022-10 - 2023-01)

• Project documentation was reviewed for its accuracy, completeness, and compliance before final processing.
• Discrepancies were checked out and corrective actions were coordinated so that assignment processing would be effective.
• High standards of service delivery were upheld as I managed communications and issues.

Operations Professional - Pilot Catastrophe Services

(2017-08 - 2022-09)

• Handled over 75 assignments simultaneously by scheduling activities within various teams.
• Used Microsoft Excel to create tools that track progress, productivity, and performance.
• Communicated between departments to handle operational problems and ensure efficiency in workflow processes.
• Aided in the orientation process for new members of the team.
• Handled large-scale catastrophe work that required priority setting and organization.
• Helped with initiatives aimed at improving efficiency and quality of services.

Associate of Science - Coastal Community College