Melanie Montes

Review and cross-reference billing packets to ensure the customer's invoices are accompanied by the required supporting documentation prior to providing it to the proper contacts at the client company Verify that transactional records and shipment paperwork match the corresponding billing files, resolving discrepancies to prevent communication and processing delays. Act as the primary face and voice of the branch; manage high-volume phone lines, greet corporate visitors, and direct inquiries from clients, carriers, and internal logistics teams to the correct departments.

Administrative Support & Client Service Specialist - Expeditors International (via CAREERXCHANGE, INC.)

(2025-12)

• Review and cross-reference billing packets to ensure the customer's invoices are accompanied by the required supporting documentation prior to providing it to the proper contacts at the client company
• Verify that transactional records and shipment paperwork match the corresponding billing files, resolving discrepancies to prevent communication and processing delays.
• Act as the primary face and voice of the branch; manage high-volume phone lines, greet corporate visitors, and direct inquiries from clients, carriers, and internal logistics teams to the correct departments.
• Multitask efficiently across a split-role structure, coordinating between accounting personnel and general office administration to maintain seamless day-to-day operations.

Receptionist/Legal Assistant - Pineiro Law

(2023-12 - 2025-11)

• Prepared, compiled, and audited sensitive case files and applications for submission to federal immigration authorities, requiring absolute accuracy and strict attention to detail.
• Gathered and organized critical supporting documentation, invoices, and records for attorney review, court hearings, and official interviews.
• Responded to client inquiries with absolute discretion, drafted detailed professional correspondence, and provided timely updates on case progress.
• Managed the master office calendar via Microsoft Outlook, preventing scheduling conflicts and ensuring all strict legal deadlines were met.

Student Assistant - Office of Class Management

(2023-04 - 2024-04)

• Managed course scheduling tasks using internal institutional software, including adding, modifying, and auditing room data for upcoming terms.
• Served as a key point of contact for university faculty and department schedulers, resolving complex scheduling conflicts and logistics requests efficiently.

Political Researcher - Elias Montes de Oca for City Council Campaign

(2023-06 - 2023-11)

• Conducted in-depth research on local legislation, pending bills, and community issues to inform policy positions and strategic initiatives.
• Audited public donor records and political history datasets to identify trends, curate targeted lists, and manage strategic databases.

B.A. - International Relations - Florida International University (2025-12)