LEAD SERVICE WRITER at DESERT OASIS EUROPEAN AUTO REPAIR (2026-02 – 2026-07)
- Coordinated service appointments and maintained accurate scheduling records.
- Communicated repair needs to technicians and ensured proper workflow management.
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Prepared detailed service reports and documented customer interactions consistently.
- Managed parts inventory and ordered supplies for repairs.
Service Writer at Frank's European Auto Repair (2025-06 – 2026-02)
- Greeted customers and assessed service needs for European vehicles.
- Created detailed service orders and repair estimates for accurate scheduling.
- Communicated with technicians to clarify repair requirements and timelines.
- Managed customer inquiries and provided updates on vehicle status.
- Coordinated parts ordering and inventory management for timely repairs.
- Built relationships with clients to enhance customer satisfaction and loyalty.
SERVICE MANAGER/STORE SUPPORT MANAGER at CARMAX (2017-07 – 2025-06)
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Implemented cost reduction measures without compromising quality or client satisfaction.
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques.
- Enforced work practices and procedures to reduce workplace safety and health hazards. (EH&S)
- Established relationships with vendors, suppliers, and partners to optimize pricing strategies and secure discounts.
- Create reports on store performance metrics, analyze result insights into operational efficiency.
SERVICE WRITER at CARMAX (2014-06 – 2017-07)
- Prepared for customer appointments to enhance service experience.
- Generated detailed repair orders for customer vehicles, specifying necessary services and parts. for customers, including cost and time estimates, with full transparency.
- Educate customers on their vehicles' maintenance needs.
- Communicated with technicians, parts associates, and vendors to facilitate timely work completion.
- Prioritize required services and monitor the process of the vehicle repair throughout the day, keeping customers informed throughout the repair process.
- Followed up with customers post-service to confirm satisfaction and resolve any concerns.
