Diane Mills

Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

LEAD SERVICE WRITER at DESERT OASIS EUROPEAN AUTO REPAIR (2026-02 – 2026-07)

• Coordinated service appointments and maintained accurate scheduling records.
• Communicated repair needs to technicians and ensured proper workflow management.
• Assisted customers with service inquiries and vehicle maintenance recommendations.
• Prepared detailed service reports and documented customer interactions consistently.
• Managed parts inventory and ordered supplies for repairs.

Service Writer at Frank's European Auto Repair (2025-06 – 2026-02)

• Greeted customers and assessed service needs for European vehicles.
• Created detailed service orders and repair estimates for accurate scheduling.
• Communicated with technicians to clarify repair requirements and timelines.
• Managed customer inquiries and provided updates on vehicle status.
• Coordinated parts ordering and inventory management for timely repairs.
• Built relationships with clients to enhance customer satisfaction and loyalty.

SERVICE MANAGER/STORE SUPPORT MANAGER at CARMAX (2017-07 – 2025-06)

• Mentored and trained new employees on company policies and procedures.
• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
• Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
• Implemented cost reduction measures without compromising quality or client satisfaction.
• Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques.
• Enforced work practices and procedures to reduce workplace safety and health hazards. (EH&S)
• Established relationships with vendors, suppliers, and partners to optimize pricing strategies and secure discounts.
• Create reports on store performance metrics, analyze result insights into operational efficiency.

SERVICE WRITER at CARMAX (2014-06 – 2017-07)

• Prepared for customer appointments to enhance service experience.
• Generated detailed repair orders for customer vehicles, specifying necessary services and parts. for customers, including cost and time estimates, with full transparency.
• Educate customers on their vehicles' maintenance needs.
• Communicated with technicians, parts associates, and vendors to facilitate timely work completion.
• Prioritize required services and monitor the process of the vehicle repair throughout the day, keeping customers informed throughout the repair process.
• Followed up with customers post-service to confirm satisfaction and resolve any concerns.

Accounting – Lackawanna Junior College

Business – Scranton Technical High