Melissa Aceves

Worked at Costco Whole Sale, Hooters, Harras as a Cocktail Server, Egg works (breakfast restauran) as well as Sushi, Mexican and American dinners and restaurants.

My Cocktail Service Experience

As a cocktail server, I provided attentive and friendly service to guests in a high-energy environment, such as a bar or nightclub. My responsibilities included:

• Taking drink orders and delivering cocktails, ensuring accuracy and prompt service.
• Creating a welcoming atmosphere by engaging with customers and making drink recommendations.
• Keeping track of tabs and processing payments efficiently.
• Maintaining cleanliness in the serving area and ensuring stock levels of beverages were sufficient.
• Handling customer inquiries and resolving any issues to enhance the guest experience.

Front Desk Job Experience: (current job)

In my role as a front desk agent, I act as the first point of contact for guests at a hotel and resort. My responsibilities include:

• Welcoming guests upon arrival and efficiently managing check-in and check-out processes.
• Handling reservations, answering phone calls, and responding to guest inquiries about hotel services and local attractions.
• Resolving guest complaints with professionalism and ensuring their stay was as comfortable as possible.
• Coordinating with housekeeping and maintenance to ensure guest rooms were clean and well-maintained.
• Maintaining accurate records of guest information and processing payments.

Both roles required excellent communication skills, the ability to multitask, and a focus on providing an exceptional customer experience. If you need more details or specific accomplishments related to either position, feel free to ask!

Professional Experience Summary

Dynamic and service-oriented professional with experience in both cocktail serving and front desk operations within the hospitality industry. Proven ability to create a welcoming atmosphere for guests, effectively manage multiple tasks in fast-paced environments, and deliver exceptional customer service. Skilled in taking orders, processing payments, handling guest inquiries, and resolving issues to enhance overall guest satisfaction.

Strong communicator with a dedication to fostering positive experiences and maintaining high standards of service.

Bachelors Degree in Hospitality Management from UNLV, Las Vegas Nevada. Completed coursework in customer service, food and beverage management, and hospitality operations, providing a solid foundation for a career in the hospitality industry. Engaged in hands-on training through Resorts world, which enhanced my skills in guest relations and operational efficiency. Going on 2 years with this company.