Melissa Custer

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable medical office professional offers 5 years of experience working in busy settings with high patient volumes. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flight Attendant - Frontier Airlines - Tampa, FL

(2023-03)

• Helped guests locate seats and stow luggage in appropriate locations.
• Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
• Provided safety instructions to passengers prior to takeoff and landing.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Prepared for takeoff and landing sitting in correct brace position on jumpseat.
• Delivered onboard customer service including food and beverage service.
• Inventoried aircraft amenities and completed order list for turnaround.
• Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
• Conducted periodic trips through cabin to monitor passenger comfort.
• Adhered to company policies regarding security measures and protocol at all times.
• Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
• Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
• Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.

Medical Receptionist Manager - Cleveland Clinic Mercy - Canton, OH

(2018-09 - 2023-02)

• Entered insurance, demographics and health history into patient database.
• Resolved customer issues quickly by responding to inquiries in a timely manner.
• Organized patient files according to established guidelines for easy retrieval.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Answered incoming calls promptly while remaining courteous and helpful at all times.
• Processed insurance claims for reimbursement from various health plans.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Salon Owner/Operator - Rochester Hair Studio - Massillon, OH

(1987-05 - 2018-08)

• Managed staff by recruiting, training and coaching employees.
• Ensured that all safety protocols were followed in the salon at all times.
• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
• Mentored and trained new hires on sales techniques and customer service procedures.

High School Diploma - Perry High School (1987-05) Massillon, OH

Some College - Managing Cosmetologist - National Beauty College Canton, OH