Melissa Gresham

Detail-oriented Payroll Reporting Analyst specializing in tax reporting and process mapping. Led initiatives to enhance reporting accuracy and client satisfaction through effective leadership and quality control. Expertise in data analysis drives process improvements that align with organizational goals, ensuring compliance and increasing operational efficiency.

Sr. Payroll Reporting Analyst - Graebel Companies Inc. - Aurora, Colorado

(2012-10 - 2026-01)

• Developed and maintained payroll calendars for 30-50 clients, ensuring timely execution.
• Conducted taxability reporting and reconciliations, ensuring payroll accuracy and compliance with regulations.
• Created customized ad hoc reports to meet client and stakeholder needs.
• Designed process mapping protocols and training documentation to ensure contract adherence.
• Executed quality control audits, verifying taxability compliance and identifying discrepancies.
• Analyzed audit data to pinpoint training needs and recommend process improvements.
• Streamlined system software updates and managed software sunsetting processes effectively.
• Resolved inquiries and researched expense coding, taxability, grossup, and auditing processes.

Canadian Sr. Expense Analyst - Brookfield Global Relocation Services (Formerly Prudential Real Estate and Relocation) - Scottsdale, Arizona

(2009-10 - 2012-10)

• Played key role in transitioning the Canadian client base from Canada to the Scottsdale office.
• Created the Canadian Chart of Accounts for Relo Advantage and maintained the tax tables which enabled Canadian Adhoc reporting in accordance with CRA (Canadian Revenue Agency).
• Created and coordinated all training providing materials and acting as a liaison.
• Proficient in Canadian / US payroll reporting both monthly & year-end reporting to accurately provide employees' relocation tax assistance.
• Facilitating supervisory responsibilities regarding coordination and administration of assignments; permitting other departmental managers to focus on key strategic organizational objectives.
• Continuous management of Expense Analyst caseload including all functions outlined supporting the broader goals and objectives.

Senior Expense Analyst - Prudential Real Estate and Relocation - Scottsdale, Arizona

(2005-11 - 2009-10)

• Managed client reporting, billing, payroll, and year-end processing, ensuring compliance with client policies and IRS tax laws while mitigating financial risks.
• Collaborated with Expense Associates to conduct root cause analysis, improving audit processes for enhanced accuracy and operational efficiency.
• Provided informational tax guidance simultaneously to multiple client payroll departments based upon client needs and internal requirements.
• Documented tax methodologies for relocation assistance and payroll reporting, standardizing procedures to ensure clarity and consistency in operations.

Expense Associate - Prudential Real Estate and Relocation - Scottsdale, Arizona

(2004-04 - 2005-11)

• Audited and tracked customer expense reports and vendor billing to ensure compliance with client policy and IRS tax laws, enhancing accuracy and reliability.
• Collaborated with peers and the Expense Analyst to complete weekly billing reconciliation and deliver accurate reporting to clients on time.
• Updated client process and procedural documentation to uphold ISO certification standards, ensuring consistent client experience.

Real Estate Associate - Prudential Real Estate and Relocation - Scottsdale, Arizona

(2002-10 - 2003-04)

• Oversaw client group moves across regions and territories; created tracking spreadsheets to assess territory impact for account managers' planning.
• Executed key appraisal functions by ordering ERC appraisals, addressing status inquiries, confirming inspections, and entering values into database; ensuring timely and accurate appraisals.
• Developed spreadsheets to improve, inform and maintain quality records of appraisal values.
• Coordinated communication among relocation counselors, directors, and account managers, streamlining processes for improved service delivery.

High School Diploma - Center Senior High School (1988-01) Kansas City, Missouri

Some College (No Degree) - Psychology - University of Kansas Lawrence, Kansas