Melissa Razo

Dedicated Aircraft Service Attendant with expertise in inspecting, cleaning, and repairing aircraft exteriors, ensuring top safety and presentation standards. Proven success in dynamic, high-performance environments as a reliable retail sales professional, skilled in transaction processing, cash flow management, and efficient merchandise organization. Renowned for exceptional communication and interpersonal skills that promote teamwork and enhance customer satisfaction.

Committed to delivering quality service in fast-paced food service settings, utilizing effective problem-solving and conflict-resolution abilities to elevate the overall customer experience.

Fulfillment Center Associate at DSD4 Amazon (2024-11 – 2025-02)

• Receive packages and load them into boxes for delivery partners to send to clients.
• Use proper PPE to ensure our safety and as well as our client's order's
• Arrange packages by category with a scanner and other technical material we used.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Kept work areas neat, clean and free from debris.

Cabin Cleaning Agent at Envoy Airlines (2024-06 – 2024-10)

• Enhanced cabin cleanliness by thoroughly sanitizing surfaces and touchpoints after each flight.
• Collaborated with team members to streamline cleaning processes, resulting in quicker turnaround times between flights.
• Contributed to a reduction in aircraft downtime by working effectively both independently and as part of a team, ensuring cabin cleaning tasks were completed on schedule.
• Improved overall cabin appearance by paying close attention to detail when vacuuming floors, wiping down surfaces, and removing trash.

Retail Associate at Ross Stores (2022-11 – 2024-06)

• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
• Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.

Food Service at Taquizas Jose (2020-06 – 2022-09)

• Upheld high standards of facility cleanliness, ensuring adherence to sanitation protocols during food service and activity periods.
• Prepare Taco Stand for private, public events
• Maintained accurate inventory levels of supplies essential to daily operations on-site amenities such as food service establishments.
• Monitored food safety and sanitation standards in food service areas.
• Cleaned and sanitized equipment used for service or stocking food service products.

Associate of Arts in Studio Arts – Southwestern College (2026-05)