Melissa Robinson

I’m newly graduated from the Speech Language and Hearing Sciences program at the University of Colorado, seeking to apply my specified skills in communication, literacy, critical thinking, and human centered analysis to a professional environment. These skills come together to help me connect easily with others. Throughout my academic and work experience I have developed my skills in writing, editing, organization, interpreting consumer needs, and most of all going above and beyond for customer service.

Alongside my studies I built and managed my own nanny business over the past six years, serving more than 15 clients and developing strong skills in client relations, scheduling, and professional communication. In the past two years I have expanded my experience through front desk and facility management roles, which have helped me to strengthen my abilities in customer service, multitasking, and administrative operations in fast-paced situations. I am now looking to enter a role that allows me to apply these skills I have developed in previous positions, while also learning more about professional settings I am looking to be a part of.

Camp Counselor - Prospect Preschool - Maplewood NJ

(2018-06 - 2019-08)

• Supervised groups of 6–22 children ages 2–5, ensuring safety, engagement, and structured daily routines
• Created and supported educational and recreational activities including outdoor play science experiments, reading time, and more.
• Maintained a clean and organized facility, including bi-weekly deep cleaning responsibilities
• Assisted with basic program logistics including food budgeting and daily activity preparation

Personal Nanny - Weistuch Family - Maplewood NJ

(2020-06 - 2022-08)

• Provided childcare for an infant and toddler over the course of a year, working 3–4 days per week for 3–6 hours per shift, with increased hours during the summer months
• Managed daily childcare responsibilities including feeding, meal preparation, supervision, and creating age-appropriate activities
• Maintained a clean and organized household by assisting with routine cleaning and household tasks
• Coordinated transportation to classes, parks, and other activities

Personal Nanny - Hedegaard Family - Boulder CO

(2023-05)

• Developed a strong, trusted relationship with the family through dependable care, professionalism, and consistent communication.
• Maintained household organization and cleanliness through routine housekeeping and light household management tasks
• Planned and supervised outings to parks, classes, and recreational activities, including providing safe transportation
• Engaged regularly with other parents, caregivers, and nannies, using interpersonal and communication skills to thrive in a community focused childcare setting
• Supported children's developmental growth through attentive supervision and developing of age-appropriate activities

Front Desk/Sales/Operations Assistant - Smash Padel - Boulder CO

(2025-05 - 2025-08)

• Worked 3–5 days per week in 8-hour shifts over a three-month period, supporting front desk operations, customer service, sales, and event coordination.
• Managed front desk responsibilities, including greeting customers, answering phones, facilitating bookings, processing check-ins and checkouts, as well as responding to email and social media inquiries.
• Assisted with membership sales and customer retention efforts by educating prospective members on club offerings and benefits
• Coordinated player matches and group bookings using WhatsApp and the SMASHPADEL app, both during work hours and independently as needed.
• Supported community outreach and marketing initiatives by distributing promotional offers to local businesses, organizations, and community groups.
• Contributed to operational success by filling open player spots, coordinating group participation, and ensuring smooth day-to-day club activities.
• Assisted with the setup and execution of parties, tournaments, and special events.
• Participated in marketing and business development efforts, including identifying local vendor events for community engagement opportunities and helping to create social media content

Front Desk/Spa Operations Assistant/Sales - Isolate Float Spa - Boulder CO

(2025-08 - 2026-08)

• Worked 2–4 days per week in 6-hour shifts over an eight-month period, supporting front desk operations, customer service, sales, and facility management.
• Managed front desk responsibilities, including greeting customers, answering phones, facilitating bookings, processing check-ins and checkouts, and providing a welcoming client experience.
• Assisted customers with questions, concerns, and service-related issues, including resolving complaints professionally to ensure high levels of customer satisfaction
• Promoted and sold memberships, contributing to business growth and earning commission through successful sales
• Maintained service rooms by cleaning, resetting, and preparing spaces between appointments as well as deep cleaning between shifts to ensure a consistently high standard of presentation and cleanliness

Sales Associate - Hear.com - Denver CO

(2026-08)

• I worked 8-5, 5 days a week, conducting hearing aid assessments and selling devices.
• Was on calls 70% of the day, customer facing position.
• Practiced knowledge of HIPPA compliance requirements
• Conducted financing preapprovals and detailed financing options and process
• In this role I worked closely with individuals and families to provide them emotional support, resources, reassurance, and tools they can use to start the process of hearing care comfortably.

Degree Completed - Columbia High School (2018-09 - 2022-06)

Bachelors Degree - Speech Language and Hearing Sciences - University of Colorado Boulder (2022-08 - 2026-05)