Melissa Schwartz

● Expanded 10 accounts (incl. Boeing and Stanley Black & Decker) to $5.5M+ and maintained a 100% renewal rate

● Aggregated data and industry trends to design long-term account plans, maintain accurate forecasting, and present compelling value propositions to drive change management using a strategic, consultative approach

● Fostered trusted relationships with key contacts from IT Managers to c-suite executives and expanded adoption by 7,500 users, to manage a total of 29,000+ active users

● Managed Slack’s most anticipated Beta including 30 top customers and 318k active users, building new processes, determining the scoring methodology, collecting and presenting customer feedback, and owning the communications strategy

I’m a customer success and sales professional with almost a decade’s worth of experience. Some of my strengths include strategic planning, client management, executive selling, and building deep, trusted relationships internally and externally. In my most recent role at Slack, I captured over 50 documented customer stories and 3 published case studies with our customer marketing team, I achieved 100% renewal rates and almost doubled my BOB’s ARR.

I’m really passionate about being a life-long learner and have a strong growth mindset, so in my next role, I’m hoping to work for an innovative and fast-paced company where I can continue to be challenged and grow as a professional and work with strategic customers and drive significant impact.

I received my Bachelor's degree at Cal Poly in San Luis Obispo majoring in Business Administration with a focus in Marketing and Sales