Melissa Sharpe
Customer Service Representative
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About
Dedicated and customer-focused professional with experience as both a Customer Service Representative and Patient Recruiter. Skilled at building positive relationships, resolving concerns efficiently, and delivering exceptional customer experiences. Proven ability to communicate effectively with diverse populations, assess individual needs, and provide solutions that improve satisfaction and engagement.
Strong problem-solving, organizational, and interpersonal skills, with a commitment to maintaining professionalism, accuracy, and service excellence in fast-paced environments.
Experience
Customer Service Representative - WebTPA
(2025-11)
Customer-focused professional with experience resolving inquiries through phone, email, and chat while delivering exceptional service and support. Skilled in addressing customer concerns, explaining policies and processes, managing customer records through CRM systems, and collaborating with teams to improve efficiency. Recognized for strong problem-solving abilities, empathy in complaint resolution, and a commitment to enhancing customer satisfaction, loyalty, and overall service experience.
Patient Recruiter - Alliance Clinical Network
(2024-09 - 2025-09)
Results-oriented professional with experience in patient recruitment and customer service, dedicated to delivering exceptional support and positive experiences. Skilled in developing recruitment strategies, conducting outreach initiatives, and guiding prospective participants through the clinical trial enrollment process with professionalism and empathy. Experienced in conducting pre-screening interviews, assessing eligibility, maintaining accurate records, and collaborating with healthcare professionals to meet recruitment goals.
Strong communication, problem-solving, and relationship-building abilities with a proven commitment to customer satisfaction and service excellence.
Patient Recruiter 2 - Carter Blood Care
(2014-02 - 2024-08)
Dedicated recruitment and customer service professional with experience developing targeted outreach strategies, engaging diverse populations, and supporting patient enrollment initiatives. Skilled in educating participants, addressing questions and concerns, and building trust through clear communication and exceptional customer service. Experienced in collaborating with healthcare teams, analyzing demographic data to improve recruitment efforts, managing participant databases, and mentoring team members to enhance performance and enrollment outcomes.
Education
Medical Billing & Coding - Everest College (2011-05)
High School Diploma - Irving High School (1991-05)
