Mercy Littlejohn

Senior Payroll Manager and Workforce Administration professional with 12+ years managing multi state payroll operations, union and non-union payroll environments, payroll controls, compliance, audits, reconciliations, and workforce systems. Managed payroll operations supporting approximately 130,000 team members globally while maintaining accuracy, regulatory compliance, and audit readiness.

Experience partnering with HR, Finance, Legal, Labor Relations, Tax, and operational leaders to resolve payroll issues, improve processes, and maintain payroll governance.

HQ Workforce Management Administration – HQ Workforce Timekeeper - American Airlines - Dallas Fort Worth, TX

(2024-09)

Executive audit payroll timekeeping operations across multiple locations while ensuring compliance with corporate policies, wage requirements and union agreements.

• Review payroll inputs including time records, overtime, adjustments, attendance transactions, and employee changes
• Partner with HR, Labor Relations, and operational leaders to resolve payroll issues and strengthen controls
• Prepare workforce reports and analyze payroll data to support operational decisions
• Maintain payroll documentation, approvals, and audit support

Payroll Manager - American Airlines - Charlotte (CLT) and Dallas-Fort Worth (DFW) Hubs

(2024-09)

• Managed payroll operations across major airline hubs supporting union and non-union employee populations
• Processed full cycle payroll including time and attendance, overtime, corrections, retroactive payments, deductions, and compliance reviews
• Supported multi-state payroll processing and collective bargaining agreement requirements including CWA, TWU, and IAM
• Developed procedures and training documentation to improve payroll consistency and accuracy

Healthcare Operations Program Management - Knowtion Health | Blue Cross Blue Shield

• Managed healthcare operations supporting client programs, regulated processes, payroll operations, and compliance requirements
• Developed SOPs, workflows, quality standards, and documentation to improve operational consistency
• Supported audit preparation, regulatory reviews, reporting, and compliance documentation
• Partnered with leadership on process improvements, reporting metrics, and strategic recommendations
• Recruited, trained, coached, and managed program teams