Part-Time Biology Professor at Paul Quinn College (2025-08 – Present)
- Design and deliver structured educational curricula and technical materials aligned with distinct institutional learning outcomes and engagement goals
- Integrate modern educational technologies and Google Workspace utilities to drive active engagement, evaluate data tracking, and manage routine administrative reporting.
Part-Time Executive Assistant at Peak Performance Team (2025-12 – Present)
- Lead the client enrollment and strategic onboarding experience, verifying and updating required compliance documentation to ensure immediate platform adoption and accuracy
- Manage complex monthly customer billing, account management processes, and accurate invoicing cycles to deliver a seamless, high-value user experience.
- Authored and deployed internal SOPs to streamline email-first communication regarding client requests, product adjustments, and operational updates across teams
- Operate with high autonomy to track team to-dos and recurring administrative workflows, ensuring critical project milestones never slip
Chief Operations Officer at The Otaku Box, LLC (2019-07 – 2024-02)
- Oversaw daily end-to-end operations, strategic planning, and business health for a multi-million dollar e-commerce subscription business, maximizing long-term customer retention and loyalty
- Collaborated extensively with international suppliers, logistics partners, and regional warehouses to streamline fulfillment cycles, resolve shipping bottlenecks, and track inventory
- Implemented scalable internal systems and standard operating procedures (SOPs) that optimized workflow efficiency and cross-functional team alignment without requiring direct-report oversight
- Owned the complete post-sale and pre-production pipeline for new product lines; translated raw ideas into actionable designs, directly managed factory prototype testing, and served as the final quality-control authority before mass manufacturing
Customer Support Manager at The Otaku Box, LLC (2017-12 – 2019-07)
- Built, trained, and supervised a high-performing remote customer service department from the ground up, instilling an email-first culture focused on customer obsession and rapid resolution
- Managed front-line customer support during high-tempo promotional seasons, personally executing clear, warm, and calm communication when the support inbox was heavily stacked
- Created comprehensive email support templates, AI-responses, and strategic SOPs that accelerated ticket resolution workflows, tracking inquiries like tracking updates, order adjustments, and problem resolution
- Maintained exceptionally high customer satisfaction metrics by proactively identifying account risks, resolving complex fulfillment or lost-shipment challenges, and optimizing the customer lifecycle
Customer Service Representative at La Mav Organic Skincare (2015 – 2016)
- Provided empathetic, highly responsive, email-first customer service and account support across corporate communication channels
- Established standard operating procedures for the support desk and tracked core customer metrics to resolve order issues, contributing to a 5-star customer satisfaction rating on Trustpilot
