BARISTA at BOTANIC BLISS (2026-02 – Present)
- Manage morning rush of customers with efficient, levelheaded customer service.
- Collaborate with marketing team to create specialty and seasonal beverages.
- Make individualized recommendations and educate interested customers on store offerings.
- Address and resolve customer concerns to maintain brand loyalty and return business.
- Maintained accurate sales transaction records using point-of-sale systems for effective inventory management.
BARTENDER at PUNCHBOWL SOCIAL (2024-03 – 2025-09)
- Crafted and served a wide variety of cocktails, beers, and wines to guests in a fast-paced bar environment.
- Delivered exceptional customer service by engaging with guests and anticipating needs, enhancing overall guest experience.
- Trained new bartenders on drink preparation techniques and customer service standards, fostering a knowledgeable and efficient team.
- Ensured cleanliness and organization of bar area to comply with health and safety regulations, promoting a safe environment for guests and staff.
BARTENDER at WINGS AND RINGS (2021-01 – 2024-02)
- Greeted guests to create a friendly, upbeat environment and ensure positive first impressions.
- Exceed guest requests and expectations contributing to improved rates of return business.
- Upsell drinks and food items to maximize profits.
- Built strong working relationships with bar and restaurant staff and vendors to enhance service efficiency.
- Maintained a clean, orderly bar while managing inventory and orders to ensure smooth operations.
