Fraud Specialist IV - Fraud Claims Department - JPMorgan Chase Bank
(2019-07 - 2026-04)
Enhanced expertise in productivity, regulatory compliance, and policy adherence within fraud claims and hotline operations.
- Developed skills in deposit review, in-clearing, and electronic money movement to prevent operational losses.
- Mastered internet bill payment processes related to fraud claims.
- Provided team support with new skills in UCC and IBP.
- Assisted colleagues with claim-related inquiries and provided guidance.
- Undertook additional responsibilities as assigned by the Leadership Team, including Compliance Huddle Affirmation, BSS, CBT, and Ops Highlights.
- Demonstrated exceptional multitasking capabilities.
- Successfully resolved escalated customer complaints.
- Managed customer issues from initiation to resolution with ownership.
- Made prompt and informed decisions on behalf of customers.
- Prioritized and empathized with customer needs, managing expectations effectively.
- Documented customer account activities accurately and thoroughly.
- Received multiple 5 Key Recognition awards (2020-2021).
- Contributed to UCC Uniform Commercial Codes development classes (2020-2021).
- Assisted in IBP/EMM development classes (2021).
- Supported three Reg E development classes (2021).
Retail Fraud Claims - Specialist I - Claims Department - JPMorgan Chase Bank
(2017-10 - 2018-03)
- Independently resolved escalated customer complaints.
- Managed customer issues from start to finish with ownership.
- Excelled in multitasking and prioritization.
- Achieved top performance in Connect & Introduce for multiple consecutive months.
- Made swift and accurate decisions for customers.
- Prioritized customer needs and managed expectations effectively.
- Documented customer account activities comprehensively.
Claims Specialist II - Claims Department - JPMorgan Chase Bank
(2018-03 - 2019-07)
- Advanced skills in Uniform Commercial Code (UCC).
- Demonstrated strong multitasking abilities.
- Resolved escalated customer complaints independently.
- Managed customer issues from start to finish with ownership.
- Achieved top performance in Connect & Introduce for multiple consecutive months.
- Made swift and accurate decisions for customers.
- Prioritized customer needs and managed expectations effectively.
- Documented customer account activities comprehensively.
