Sergio Tovar

Innovative, experienced Call Center professional with proven ability to handle business requirements and exceed performance expectations. Strong marketing and people development skills to deliver extraordinary customer satisfaction. Manages time effectively to ensure all deadlines are met. Works well as a team player or individual contributor based on the needs of the business. Ability to troubleshoot and problem solve in a fast-paced environment.

Fraud Specialist - Chase Bank

(2017-04 - 2018-08)

• Verified balance transfers and transactions to identify fraud
• Managed 72 accounts daily
• Sent new credit cards if fraud was identified
• Documented information accurately and updated customer profiles

Fraud Specialist - Chase Bank

(2021-03 - 2025-12)

Fraud Specialist - Harris Bank

(2019-01 - 2020-07)

• Processed car payments and updated or renewed certificates of deposits
• Trained and mentored employees
• Took incoming calls of up to 70 per day and answered questions while providing excellent customer service

Shipping Clerk - Motorola Solution

(2015-10 - 2017-02)

• Picked, packed, and prepared items for shipping
• Consistently exceeded performance expectations
• Collaborated with other departments and employees to reach productivity goals

Loan Coordinator - Dovenmuehle

(2012-01 - 2014-01)

• Ordered appraisals to verify the value of homes
• Oversaw 100 loans each month to determine if the load would become short sale or needed a modification
• Provided excellent customer service

Associate Degree - Applied Science – Emphasis in Business - Elgin Community College