Michael Afable

Proactive and talented individual with over 10 years of experience in providing excellent customer service. Able to work in fast-paced environments under consistent pressure and with high efficiency. A quick learner who can readily adapt to changing circumstances and acquire new knowledge when necessary. Proven track record of exceptional leadership, conflict resolution, and adhering to standards pertaining to confidentiality and safety.

Customer Experience Coordinator - T.J. Maxx - Roseville, CA

(2024-08 - 2026-02)

• Provided helpful and friendly customer service by handling difficult situations and resolving customer concerns.
• Processed all acceptable forms of transactions through Point of Sale system including cash, credit, and check payments.
• Supervised cashier associates in following proper front-end processes and the engagement sequence in promoting store branded credit card to increase higher customer visits as well as boost average purchase size.
• Ensured a safe, clean, and efficient front-end store experience for customers by putting away go-backs, communicating effectively with team members for finding price checks, and coordinating all employees scheduled lunches and breaks to be followed.
• Maintained current knowledge of store promotions and store policies for customer inquiries.

Operations Assistant Manager - Dollar Tree - Citrus Heights, CA

(2023-07 - 2024-08)

• Prepared end of day business deposits while balancing all cash register tills and the store safe accordingly.
• Performed all opening and closing duties in the absence of the Store Manager.
• Maintained all areas of the store to follow company standards with consistent store recovery.
• Promptly attended and identified any change conversions for cashier associates during the customer checkout process.
• Monitored all employees to ensure cash handling practices and guidelines are followed at all times in protecting company assets.
• Aided in the monthly training and development of employees regarding workplace safety and best methods when serving customers.
• Assisted with merchandising the sales floor.

Administrative Coordinator - Marshalls - Roseville, CA

(2021-09 - 2023-07)

• Performed daily cash office functions such as balancing register tills, counting coin/bill currency, fulfilling change orders, and preparing business day deposits.
• Took an active role in the hiring process (scheduling interviews, conducting reference checks, etc.) and in the onboarding process of new associates.
• Maintained associate personnel files according to company guidelines.
• Supported and responded to associate coverage needs in service areas for a positive customer experience.
• Partnered with management on associate training needs to increase effectiveness.

Merchandise Coordinator - Marshalls - Citrus Heights, CA

• Executed merchandise presentation plans and priorities for the Men and Kids departments.
• Supported and participated in store shrink reduction goals.
• Trained fellow associates on how to properly merchandise the sales floor according to company standards.
• Engaged with customers on the sales floor in a friendly manner while informing them about the benefits of applying for the TJX Rewards credit card.

Cashier/Sales Floor Associate - Dollar Tree - Citrus Heights, CA

(2018-07 - 2021-02)

• Greeted customers while quickly determining their needs on a daily basis.
• Operated cash register with manual dexterity and counted money in the till before and after shift.
• Replenished merchandise according to store layout.
• Answered incoming telephone calls promptly and addressed product availability to customers.
• Alerted customers of weekly sales items and promotions through in-store announcements.
• Performed cleaning duties as assigned such as floor sweeps, store recovery, and sustaining a clean work environment.

Front-End Supervisor - Ross Dress for Less - Roseville, CA

(2016-05 - 2018-04)

• Helped customers with questions and complaints in person and via telephone.
• Performed routine work at cash register with speed and proper hand-eye coordination techniques while processing all cash, credit card, and check payments accurately.
• Provided training and supervision of all sales associates regarding operational front-end store policies, procedures, and individual performance metrics.
• Maintained a safe and organized store by placing return merchandise to designated areas to improve sales and customer satisfaction.
• Ensured the prevention of increased shortage trends by visible presence near cash register checkout lines.
• Cross trained in other departments to increase business operations such as Fitting Room Attendant and Store Protection Specialist requiring to stand for entire shift.

Crew Member - Wendy's - Roseville, CA

(2015-04 - 2015-09)

• Submitted customer orders at cash register with attention to detail, speed, and accuracy.
• Aided with stocking food items, condiments, and dining utensils in an organized fashion.
• Took the initiative to find extra tasks to support team when scheduled duties were completed.
• Performed cleaning duties in the restaurant dining area/kitchen/restrooms and disposed of trash and waste when needed.
• Prepared quality products with appropriate food portioning and presentation while following safety, health, and sanitation practices.

Bachelor of Arts - Psychology - California State University, Sacramento (2014)

Associate in Arts - Psychology, Psychology- AAT, Sociology- AAT, Social Science, The Individual & Society, & Management - American River College (2008 - 2011)