Michael Cioppi

Analytical dispute resolution specialist with a proven track record in compliance and process improvement. Skilled in identifying trends and implementing effective solutions to enhance efficiency.

Senior Dispute Analyst at Dow Jones & Co (2013-04 – 2026-01)

Analyzed and resolved complex dispute cases with focus on customer satisfaction and compliance

• Analyzed dispute cases to identify trends and recommended resolutions, improving customer satisfaction
• Reviewed and analyzed a high volume of customer disputes to identify root cause and take corrective action
• Conducted in-depth investigations into disputed items, including analyzing customer accounts, researching transactions, and verifying account information
• Resolved escalated customer complaints regarding disputed items within established timelines
• Managed client communication on dispute statuses and outcomes, fostering transparency and trust
• Collaborated with legal teams to ensure compliance with regulatory standards
• Collaborated with legal counsel on complex cases requiring additional research or analysis
• Coordinated with cross-functional teams to streamline dispute handling procedures
• Conducted root cause analysis on recurring disputes and proposed process improvements to enhance outcomes
• Developed and implemented dispute resolution processes and procedures to ensure compliance with applicable regulations
• Maintained records of disputes and resolutions in internal systems for tracking purposes
• Maintained up-to-date records on all dispute cases handled by the department
• Actively participated in meetings with internal teams to discuss trends in disputes and develop strategies for resolving them quickly and efficiently
• Documented investigation process and results for each dispute case, creating comprehensive reports to support data-driven decision-making
• Developed training materials for junior analysts on dispute resolution processes

Procurement Specialist at Dow Jones & Co (2000-01 – 2013-03)

Managed vendor relationships and procurement operations to enhance process quality and reliability

• Managed vendor relationships to enhance procurement process quality and reliability
• Analyzed market trends to optimize sourcing strategies effectively
• Developed and maintained procurement policies for compliance and efficiency
• Coordinated contract negotiations with suppliers to secure favorable terms and optimize procurement expenditures
• Collaborated with cross-functional teams on product specifications and requirements
• Evaluated supplier performance to enhance service delivery standards
• Implemented strategic sourcing initiatives that reduced procurement costs and improved supplier selection
• Identified opportunities for process improvement within the procurement cycle
• Collaborated closely with other departments to understand their product requirements and ensure timely fulfillment of orders
• Evaluated and researched suppliers and processed orders for purchases through new contracts and competitive bids
• Updated and maintained supplier information, including contact details, payment terms, and performance ratings, to ensure accuracy and compliance
• Tracked orders and confirmed system lead times, delivery dates and costs
• Prepared Requests For Proposals to solicit bids from vendors
• Maintained records of purchases, pricing, and other important data in company databases
• Ensured compliance with relevant laws, regulations, policies and procedures related to procurement activities
• Checked requisition orders for accuracy, verifying terminology and specifications for accuracy
• Negotiated favorable terms, volume discounts and long-term contracts with suppliers for procurement of goods and supplies
• Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples
• Conducted research to identify new potential suppliers based on quality, price, availability, reliability and serviceability criteria
• Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners
• Coordinated with internal stakeholders to ensure timely delivery of items to meet project deadlines
• Facilitated periodic meetings with vendors and suppliers to align on business objectives and foster collaborative relationships
• Managed relationships with key suppliers by regularly communicating updates about pricing changes or new products
• Drafted and monitored contracts with vendors to ensure adherence to terms and timely execution of procurement activities
• Reviewed existing contracts to negotiate better terms and reduce costs
• Inspected and evaluated quality of purchased items to resolve shortcomings
• Provided training sessions on procurement processes and procedures for staff members
• Strengthened traceability, developing organizational systems for purchase orders, invoices, pricing, and reports
• Assessed department needs and implemented plans for sourcing supplies
• Stayed up to date on market trends, prices and vendor options
• Gathered, input, and analyzed data to evaluate trends and make proactive adjustments to policies

Associate of Arts in Business Administration – Bucks County Community College (1976-06)