Michael Coleman
Operations Executive
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About
Michael is a strategic executive leader with 25+ years of experience driving growth, operational excellence, and business transformation across the healthcare, technology, digital media, and government sectors. He co-founded and scaled a tech-enabled transportation services company to $300M+ in annual revenue, culminating in a successful acquisition, and led multiple post-acquisition integrations that delivered $25M+ in annual synergies while achieving $3M in recurring cost savings. A proven builder of high-performing teams, Michael excels at aligning technology strategy with business objectives to streamline operations, boost customer satisfaction, and fuel innovation and profitability.
Most recently, he has applied that operating experience to his own ventures, building an e-commerce business approaching $1M in annual revenue while advising organizations on operations and joining the inaugural Big Block Select real estate team.
Experience
Real Estate | Pipster (E-Commerce) | Consulting - SELF-EMPLOYED - San Diego, CA
(2025)
- Joined the inaugural Big Block Select real estate team, serving buyers and sellers in the San Diego market
- Own and operate Pipster, an e-commerce business with an annualized revenue run rate approaching $1M, applying operational discipline to sourcing, pricing, inventory, and marketplace performance
- Provide operations consulting in business optimization, post-acquisition integration, and continuous improvement, drawing on 25+ years of executive experience
VICE PRESIDENT, OPERATIONS (BUSINESS OPTIMIZATION) - MTM - San Diego, CA
(2022 - 2025)
- Spearheaded post-acquisition integration of Veyo and two additional companies, achieving $25M+ in annual synergies
- Established and led Continuous Improvement and Integration teams, driving $3M+ in recurring operational savings
- Developed streamlined processes facilitating cross-functional collaboration between Technology, Finance, and Operations teams, prioritizing initiatives supporting nationwide health plans and government clients
- Facilitated strategic planning and budget alignment to enhance service performance and contract value
- Directed Business Programming team responsible for implementing platform rules to ensure contract compliance and prevent fraud; resolved issues identified in audits for millions in cost savings and introduced new rules as necessary
- Managed strategic planning and budget processes, enhancing accuracy and alignment with corporate objectives
- Optimized operations by aligning technology and product roadmaps with corporate goals, prioritizing feature rollouts and implementing processes to support adoption
- Led implementation of dispatch technology that led to reduction in FTE needs and transportation costs, resulting in $2M in annual cost savings
- Built company scorecard with financial and quality metrics for Operations Leadership Group, tracking trends to guide issue resolution; contributed to enhanced financial performance, service quality, and customer satisfaction
CO-FOUNDER / CHIEF OPERATIONS OFFICER & CHIEF ADMINISTRATIVE OFFICER - Veyo (Acquired by MTM) - San Diego, CA
(2014 - 2022)
- Launched and grew non-emergency medical transportation (NEMT) organization, driving $300M+ in annual revenue, 600+ employees, and 45M trips annually, guiding Veyo through its successful acquisition by MTM in an all-cash transaction
- Developed and managed key relationships with state healthcare agencies, managed care organizations, and healthcare systems, building durable, outcome-based partnerships from implementation through contract performance and renewal
- Created contractual reporting as well as internal analytics platform that drove financial and service quality monitoring and KPI attainment
DIRECTOR, STRATEGIC PARTNERSHIPS - M-GO (Acquired by Fandango) - San Diego, CA & Culver City, CA
(2012 - 2014)
- Developed and negotiated strategic partnerships with major OEMs, including Samsung, Vizio, and LG, driving adoption of M-GO’s video-on-demand service
- Contributed to successful acquisition of M-GO by Fandango
DIRECTOR, BUSINESS DEVELOPMENT - Chumby (Acquired by M-GO) - San Diego, CA
(2006 - 2012)
- Managed OEM and content partnerships with industry leaders including Sony, Best Buy, The New York Times, and Pandora
- Expanded Chumby’s content platform across connected consumer electronics, increasing brand visibility
DIRECTOR, COMMERCIALIZATION & PUBLIC POLICY - CONNECT - San Diego, CA
(2005 - 2006)
- Managed flagship programs supporting high-tech and life science entrepreneurs
CHIEF OF STAFF - City of San Diego - San Diego, CA
(2002 - 2005)
- Oversaw policy, strategic planning, and community relations for a 10-person City Council office
SENIOR PRODUCT MANAGER - PersonalLogic (Acquired by America Online) - San Diego, CA
(1996 - 2002)
- Launched innovative decision guide tools, including the critically acclaimed President Match
SENIOR PRODUCT MANAGER - FansOnly / College Sports (Acquired by CBS Sports) - San Diego, CA
(1995 - 1996)
- Developed web and e-commerce platforms for collegiate sports teams
Education
Bachelor of Arts - Political Economy (High Honors & Distinction) - University of California, Berkeley
