Michael Crews

New home warranty and quality management professional with 12+ years of experience in post-close service, homeowner resolution, quality control, and trade partner management. Proven record of improving customer satisfaction while controlling warranty costs.

Warranty Coordinator / Quality Control Manager at Boise Hunter Homes (2021-02 – Present)

• Lead warranty and quality control programs across Sky Mesa, Dry Creek Ranch, Harris Ranch, and River Park communities.
• Manage homeowner post-close concerns from initial communication through final resolution.
• Partner with construction teams and trades to correct defects, prevent repeat issues, and reduce warranty cost exposure.
• Review warranty trends and support quality improvements that strengthen homeowner satisfaction and builder reputation.

New Home Warranty Manager at Meritage Homes (2014-01 – 2021-12)

• Managed warranty operations across 5 residential developments and more than 600 homes.
• Maintained a 9.7 customer satisfaction rating in a high-volume warranty environment.
• Reduced warranty costs for four consecutive years through vendor controls and effective service management.
• Coordinated homeowner, construction, and trade partner resolution of warranty issues through completion.

Business Development Manager – West Region at Wes-Tec, Inc. (2008-01 – 2014-12)

• Led Western U.S. territory expansion, key account growth, competitive bids, and partner relationships.
• Drove repeat business with major telecommunications accounts including Verizon Wireless, AT&T, Sprint/Nextel, Crown Castle, and Metro PCS.