Michael Frankki

Highly motivated professional with a talent for building impactful relationships and a focus on providing exceptional customer experiences. Skilled in handling diverse responsibilities and poised to help propel business forward through strategic collaboration.

My experience includes: Customer Service Excellence, Relationship Building, Problem-Solving, and Attention to Detail.

Family Caregiver at Private Residence (2024-11 – 2026-02)

Delivered comprehensive in-home care, ensuring comfort and dignity during the end-of-life stage

• Delivered comprehensive in-home care, ensuring comfort and dignity during the end-of-life stage
• Assisted with mobility, hygiene, and nutritional needs
• Communicated regularly with medical professionals regarding care and condition updates
• Managed scheduling, medications, and health-related documentation
• Provided emotional support

Senior Account Executive at Anderson Trucking Services (2023-01 – 2024-11)

Provided proactive customer updates and maintained meticulous records in trucking logistics

• Provided proactive customer updates and maintained meticulous records
• Collaborated with stakeholders to manage collections, drop-offs, and scheduling
• Ensured smooth operations with carriers

Senior Account Executive at Simplex Logistics (2022-06 – 2022-12)

Proactively updated customers on shipment statuses and collaborated with industry stakeholders

• Proactively updated customers on shipment statuses and kept detailed records
• Collaborated effectively with shippers, carriers, and dispatchers

Senior Account Executive at FreightQuote by CH Robinson (2017-06 – 2022-06)

Managed customer accounts and collaborated on efficient logistics operations

• Kept accurate records and provided timely customer updates
• Collaborated with stakeholders for efficient collections and drop-offs

Sales Manager at Vanco Payment Solutions (2016-07 – 2017-06)

Led team of Sales Development Representatives with focus on prospect engagement and product education

• Effectively introduced, engaged, and educated prospects on products
• Demonstrated leadership by overseeing a team of six Sales Development Representatives (SDRs), providing comprehensive training and guidance

Lead Generation Specialist at Modacto (2016-04 – 2016-07)

Introduced Salesforce solutions and evaluated customer needs across departments

• Introduced Salesforce solutions and evaluated customer needs
• Collaborated with various departments to meet the needs of colleagues

Senior Business Development Representative at Northern Tool and Equipment (2013-05 – 2016-03)

Initiated customer calls to explore buying processes and educated prospects on products

• Initiated calls to explore customer buying processes and address their needs
• Effectively engaged prospects and educated them on products

Lead Generation Specialist at Deluxe Corporation (2010 – 2013)

Used consultative approach to guide clients and provided technical support

• Used a consultative approach to guide clients
• Provided technical and administrative product support via webinar presentations

Bachelor of Arts in English Literature – University of Minnesota (2018-06)

Associate in Arts – Century College