Michael Frankki
Authentic relationship builder creating solutions with excellent value & service.
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About
Highly motivated professional with a talent for building impactful relationships and a focus on providing exceptional customer experiences. Skilled in handling diverse responsibilities and poised to help propel business forward through strategic collaboration.
My experience includes: Customer Service Excellence, Relationship Building, Problem-Solving, and Attention to Detail.
Experience
Family Caregiver at Private Residence (2024-11 – 2026-02)
Delivered comprehensive in-home care, ensuring comfort and dignity during the end-of-life stage
- Delivered comprehensive in-home care, ensuring comfort and dignity during the end-of-life stage
- Assisted with mobility, hygiene, and nutritional needs
- Communicated regularly with medical professionals regarding care and condition updates
- Managed scheduling, medications, and health-related documentation
- Provided emotional support
Senior Account Executive at Anderson Trucking Services (2023-01 – 2024-11)
Provided proactive customer updates and maintained meticulous records in trucking logistics
- Provided proactive customer updates and maintained meticulous records
- Collaborated with stakeholders to manage collections, drop-offs, and scheduling
- Ensured smooth operations with carriers
Senior Account Executive at Simplex Logistics (2022-06 – 2022-12)
Proactively updated customers on shipment statuses and collaborated with industry stakeholders
- Proactively updated customers on shipment statuses and kept detailed records
- Collaborated effectively with shippers, carriers, and dispatchers
Senior Account Executive at FreightQuote by CH Robinson (2017-06 – 2022-06)
Managed customer accounts and collaborated on efficient logistics operations
- Kept accurate records and provided timely customer updates
- Collaborated with stakeholders for efficient collections and drop-offs
Sales Manager at Vanco Payment Solutions (2016-07 – 2017-06)
Led team of Sales Development Representatives with focus on prospect engagement and product education
- Effectively introduced, engaged, and educated prospects on products
- Demonstrated leadership by overseeing a team of six Sales Development Representatives (SDRs), providing comprehensive training and guidance
Lead Generation Specialist at Modacto (2016-04 – 2016-07)
Introduced Salesforce solutions and evaluated customer needs across departments
- Introduced Salesforce solutions and evaluated customer needs
- Collaborated with various departments to meet the needs of colleagues
Senior Business Development Representative at Northern Tool and Equipment (2013-05 – 2016-03)
Initiated customer calls to explore buying processes and educated prospects on products
- Initiated calls to explore customer buying processes and address their needs
- Effectively engaged prospects and educated them on products
Lead Generation Specialist at Deluxe Corporation (2010 – 2013)
Used consultative approach to guide clients and provided technical support
- Used a consultative approach to guide clients
- Provided technical and administrative product support via webinar presentations
Education
Bachelor of Arts in English Literature – University of Minnesota (2018-06)
Associate in Arts – Century College
