Michael Lattin
Operations & Customer Service Supervisor
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About
I am a experienced operations and customer service professional with a strong work ethic and history in team leadership, workflow organization, and providing exceptional customer service. I have 36+ years of experience in supervising, managing, and ensuring the smooth running of operations with efficiency. I have a reputation for being a reliable and problem-solving individual with the capacity to lead by example.
I always remain enthusiastic about learning, new challenges, and a team-based working organization.
Experience
Oversaw and managed all aspects of store operations: including opening and closing store, cash handling and bank deposits, merchandising, customer service, inventory control including computerized returns, scheduling, interviewing and hiring, decision making and delegation, managed payroll (Kronos and Workbrain) and multiple email systems. Supervised 20-30 employees (location dependent).
Education
High School diploma
Some college (UNC-Charlotte)
