Michael Neri

Motivated individual with experience in sales, customer relationship management, staff coordination, and daily operations. Proven ability to convert prospects into clients, build strong customer relationships, and support business growth through communication, organization, and team leadership.

TAEKWONDO INSTRUCTOR/STORE MANAGER at Strive Martial Arts (2022-07 – Present)

• Drive new client enrollment by leading trial classes, presenting program value, and converting prospective students into active members
• Build and maintain strong relationships with students and families, supporting customer satisfaction, retention, and long-term loyalty.
• Manage daily business operations, including phone communication, scheduling, billing, inventory tracking, and facility oversight.
• Support business growth by delivering a high-quality customer service experience and clearly communicating program benefits to prospective clients.
• Train, mentor, and coordinate staff to achieve team performance goals and maintain consistent service standards.
• Communicate student progress and program value effectively to parents, strengthening trust and ongoing engagement.
• Help create a positive and professional training environment that improves member retention and client experience.
• Coordinate with senior instructors to implement safety procedures and operational improvements for diverse student groups.
• Oversee student progress tracking and contribute to structured programming that supports advancement and continued participation.
• Maintain a clean, organized, and welcoming facility environment for clients, families, and staff.
• Partner with local schools to support community outreach efforts and expand awareness of the business.
• Provide personalized coaching and mentorship that strengthens student confidence, engagement, and overall satisfaction.

DIPLOMA – Hinsdale Central High School (2017-08 – 2021-05)