Michael Pearsall

Customer-focused professional with 7+ years of experience guiding organizations through complex technology decisions, managing renewals, coordinating internal handoffs, and strengthening long-term relationships across SaaS, cybersecurity, managed IT, and business technology. Skilled at translating technical concepts into clear next steps, resolving concerns, and maintaining momentum across multiple stakeholders.

Account Executive / Business Technology Consultant - TBS Technologies

(2026-04)

• Lead discovery conversations to understand operational needs, service challenges, and technology priorities.
• Translate requirements into practical recommendations across managed IT, cybersecurity, print management, document workflows, phone systems, and physical security.
• Coordinate information gathering, solution design, proposals, vendor details, lease timing, and follow-up.
• Build trusted relationships through clear expectations, consistent communication, and reliable follow-through.

Lead Development Representative - Sysdig

(2025-11 - 2026-04)

• Partnered with account executives to qualify enterprise needs, coordinate next steps, and create smooth handoffs for cloud-security opportunities.
• Engaged security and infrastructure leaders on runtime protection, vulnerability management, tool consolidation, and AI-related risks.
• Simplified technical concepts for varied stakeholders and documented business context for productive follow-up.

Account Development Representative - Avalara

(2025-04 - 2025-11)

• Worked with finance and operations leaders to identify tax-automation needs, clarify business impact, and coordinate qualified conversations.
• Collaborated across the sales cycle to preserve context, maintain follow-through, and support evaluation in cost-sensitive environments.

Account Manager - BlueAlly

(2024-08 - 2025-04)

• Managed customer renewals and expansion conversations across SaaS, cybersecurity, and network-security accounts.
• Negotiated contracts, monitored account needs, addressed concerns, and strengthened long-term client relationships.

Renewals Specialist - BlueAlly

(2023-07 - 2024-08)

• Owned a portfolio of upcoming renewals, maintained accurate follow-up, and worked proactively to support retention and continuity.
• Guided executive stakeholders through cybersecurity and software investment decisions while identifying appropriate expansion opportunities.

Business Development Representative - Databricks

(2022-11 - 2023-05)

• Qualified enterprise needs related to data and cloud platforms, documented customer context, and supported strategic account motions.

Enterprise Sales Development Representative - Twilio

(2022-07 - 2022-11)

• Engaged enterprise organizations evaluating API and communications solutions and coordinated qualified handoffs to account teams.

Customer Engagement and Fitness Roles - Peloton, Tonal & Fitness Industry

• Delivered high-touch customer experiences, explained products and programs clearly, and adapted recommendations to individual goals and needs.

North Carolina A&T State University (2002 - 2006)