Michael Prim

Entry-level IT professional seeking an opportunity to apply technical training and hands-on experience in system administration, technical support, and cybersecurity. Skilled in Microsoft Azure, troubleshooting, and network security, with additional customer service experience.

Event Security Officer at State Farm (2026-02 – Present)

• Provide security and safety monitoring at large-scale events.
• Monitor premises, enforce safety protocols, and respond to incidents.
• Maintain situational awareness and assist guests as needed.
• Coordinate with team members to ensure secure and smooth event operations.

Customer Service Representative at Skin So Bare Laser Center (2020 – 2024)

• Provided customer service and assistance to clients in a professional setting.
• Answered incoming phone calls, responded to questions, and directed inquiries as appropriate.
• Communicated clearly with clients and helped support a positive customer experience.

Student / Computer Technician (Hands-on Training) at MyComputerCareer (2024-08 – 2025-03)

• Assisted in the administration of Microsoft Azure cloud services.
• Provided technical support to end-users, troubleshooting hardware and software issues.
• Upgraded and installed Windows systems and printers, and connected computers and router devices.
• Troubleshot, diagnosed, and provided customer assistance for functional and technical support issues.
• Participated in implementing cybersecurity measures to protect company networks and data.
• Assisted in the installation, configuration, and maintenance of computer systems, software, and hardware.

Technical Diploma in Information Technology, Security and Administration – MyComputerCareer (2025)