Michael Routt

Operations and team leader with experience coordinating daily workflows, managing competing priorities, improving processes, and resolving issues across financial services, distribution, property management, and military maintenance operations. Skilled in documentation, cross-functional communication, quality control, and data-informed decision-making. Completing a Bachelor of Science in Information Technology and seeking to apply proven organizational and leadership strengths in a project management role.

Member Service Representative - KEMBA CREDIT UNION - Cincinnati, OH

(2025-04)

• Coordinate member account requests, banking transactions, and issue resolution while balancing deadlines, accuracy, and service expectations.
• Maintain accurate account records and support audit and quality-control activities in a regulated environment.
• Work with members and internal teams to troubleshoot digital banking access, account concerns, and transaction discrepancies.
• Follow established procedures, document work carefully, and help keep daily branch operations organized.

Division Manager - KOI AUTO PARTS - Cincinnati, OH

(2021-05 - 2025-04)

• Managed division operations, coordinating staff assignments, inventory workflows, and competing operational priorities.
• Implemented a new warehouse storage system to organize parts and support day-to-day inventory operations.
• Implemented a parts-on-order tracking system to improve visibility into outstanding orders and follow-up.
• Implemented a technician training requirements tracker to monitor training obligations and completion.
• Led and coached a five-person team, assigning work, resolving obstacles, and supporting performance.
• Oversaw approximately $300,000 in inventory and used operational information to guide decisions.

Property Manager - COMPASS SELF STORAGE - Cincinnati, OH

(2017-11 - 2020-04)

• Managed facility operations, tenant communication, maintenance needs, and competing service priorities.
• Coordinated facility improvements and maintenance activities to minimize disruption and sustain service quality.
• Monitored operating performance and identified efficiency and cost-control opportunities.

Maintenance Analyst - UNITED STATES AIR FORCE - Wichita, KS

(2001-05 - 2008-12)

• Analyzed maintenance information to identify trends, operational risks, and opportunities to reduce downtime.
• Developed data-informed recommendations supporting readiness, reliability, and improved maintenance processes.
• Collaborated with maintenance and operational teams to communicate findings and support consistent procedures.

Bachelor of Science - Information Technology - Northern Kentucky University (2027)

Coursework - Psychology - University of Cincinnati (2010 - 2013)