IT Professional
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I am an Accomplished IT Professional with a proven track record of successfully overseeing year-round publishing production, ensuring seamless 24/7 operations. I excel in collaborating with vendors to enhance applications and resolve issues effectively, providing continuous remote technical support focusing on system efficiency and reliability. I have spearheaded upgrades and optimizations to meet business requirements.
My expertise lies in managing critical production applications, troubleshooting workstation and application issues, and streamlining IT processes through innovative solutions.
IT MANAGER | GANNETT | USA TODAY NETWORK 2019 – NOV. 2024
· Managed the company's 24/7/360 publishing production output, including staff, workflows,
applications, and technologies.
· Led a team supporting, developing, and streamlining applications used for the print output of 200+ daily and 350+ weekly publications across 36 states.
· Managed a cloud migration project, transitioning to a SaaS solution to reduce annual and TCO expenses.
· Engaged vendors to drive resolutions for third-party applications.
· Provided 24/7 remote technical support for production issues, ensuring continuous system uptime.
· Demonstrated the ability to manage multiple tasks under pressure.
SENIOR SYSTEM ANALYST | GATEHOUSE MEDIA 2014 –2019
· Optimized systems, enhancing efficiency and reducing downtime across departments.
· Led application and server upgrades, ensuring continuous operations and increased reliability.
· Performed Active Directory domain migrations and managed Windows Server environments.
· Implemented automated workflows, achieving measurable operational improvements.
TECHNICAL MANAGER | A.H. BELO CORP. 2006 –2019
· Managed the support, upgrades, configuration, and workflows of production-critical applications.
· Installed, configured, and supported the enterprise print production FTP server.
· Provided tier-2 support to resolve workstation and application problems.
SYSTEMS ADMINISTRATOR | PROVIDENCE JOURNAL 2000 –2006
· Created standards and designed installation instructions for new PC workstation deployment.
· Managed Windows Server environments and technologies for 300+ users.
· Prioritized multiple tasks while working within time constraints.
I attended Rhode Island College but did not complete a degree.
