Michael Wilson

Regulatory compliance and ethics leader with 15+ years of experience overseeing enterprise-wide compliance programs, regulatory monitoring, risk assessments, policy governance, and audit readiness across healthcare, transportation, and regulated industries. Proven ability to interpret and operationalize federal and state regulatory requirements, strengthen internal controls, and lead cross-functional compliance initiatives. Adept at communicating regulatory changes, developing policies, conducting compliance reviews, and driving corrective action plans.

Known for improving transparency, reducing risk exposure, and elevating organizational compliance maturity.

Ethics & Compliance Officer - Jacksonville Transportation Authority - Jacksonville, FL

(2024-04 - 2025-12)

• At Jacksonville Transportation Authority, I monitored federal and state regulatory changes affecting transit operations and translated complex requirements into clear guidance for business units, strengthening regulatory readiness across an 850-employee workforce.
• Directed governance of 33+ enterprise policies; modernized documentation and reduced update cycles by 40%, strengthening compliance infrastructure.
• Oversaw 150+ EthicsPoint cases annually, reducing resolution time by 35% through redesigned workflows, improved triage, and enhanced documentation standards.
• Conducted internal audits and risk assessments, identifying control gaps and implementing corrective actions that improved audit outcomes and reduced exposure.
• Delivered compliance, ethics, and quality training to new and existing staff, increasing policy adherence and reducing repeat violations.
• Provided guidance on regulatory issues, supported investigations, and ensured alignment with organizational compliance and ethics program objectives.

Compliance & Privacy Manager (Population Health) - University of Maryland Medical System

(2022-04 - 2023-10)

• Monitored and interpreted regulatory requirements impacting population health operations; issued compliance guidance and supported implementation across multiple sites.
• Reinstated and led monthly Compliance Committee meetings, improving cross-functional accountability and issue escalation.
• Developed a compliance risk management program that reduced incidents by double-digit percentages within the first year.
• Conducted targeted audits to validate documentation accuracy, privacy compliance, and operational quality.
• Delivered compliance and privacy training to clinical and administrative teams, strengthening organizational awareness and reducing risk exposure.

Regulatory Compliance Manager - Ventra Health - Jacksonville, FL

(2020-07 - 2021-09)

• Oversaw enterprise compliance operations, including helpline investigations, risk assessments, and compliance systems supporting 1,000+ employees.
• Managed 50-state commercial and consumer lending licensing, ensuring 100% adherence to regulatory requirements.
• Implemented a companywide reporting system for Code of Conduct violations, improving visibility, trend analysis, and incident tracking across 20+ departments.
• Conducted internal audits and documentation reviews, strengthening internal controls and reducing regulatory risk.

HIPAA Privacy & Security Consultant - Self-Employed - Washington, DC

(2019-09 - 2020-07)

• Provided regulatory oversight for 3–5 healthcare practices (50–300+ employees), ensuring compliance with HIPAA, documentation standards, and reimbursement requirements.
• Conducted privacy audits and risk assessments, identifying vulnerabilities and implementing corrective actions.
• Delivered annual HIPAA training to 100+ workforce members, reducing privacy incidents and improving audit readiness.

Billing Business Systems Analyst - Diligent Corporation - Washington, DC

(2019-05 - 2019-08)

• Improved billing accuracy and revenue capture by processing invoices and eligibility reports for 400+ accounts.
• Identified unpaid contracts and corrected Salesforce records, reducing outstanding receivables within 60 days.
• Maintained documentation across 400+ files, strengthening audit readiness and internal controls.

Manager, Resolution Support - United Educators - Bethesda, MD

(2018-05 - 2019-04)

• Supervised 15 staff members, improving productivity through workflow optimization and targeted coaching.
• Analyzed claims data across 500+ institutional clients, reducing financial loss risks.
• Partnered with Sales to improve customer experience, contributing to a 10% increase in satisfaction scores.
• Designed and administered a SharePoint site used by 100+ employees, improving document access and compliance documentation quality.

Healthcare Regulatory Compliance Auditor - Howard University - Washington, DC

(2014-10 - 2018-02)

• Conducted internal audits and monitoring activities to validate compliance with privacy, billing, and documentation standards.
• Redesigned HIPAA Privacy & Security training, improving comprehension, adherence, and audit performance.
• Directed Compliance Department activities, improving onboarding, policy management, and documentation quality for 200+ employees.
• Conducted privacy audits and risk assessments, identifying vulnerabilities and implementing corrective actions.
• Delivered annual HIPAA training to 100+ workforce members, reducing privacy incidents and improving audit readiness.

Revenue Cycle Liaison (Professional Services) - Holy Cross Health - Silver Spring, MD

(2014-03 - 2014-06)

• Improved charge capture, coding, and billing accuracy through data analysis and provider coaching.
• Supported system implementation projects impacting 100+ clinical staff, improving documentation quality and operational efficiency.

Master of Healthcare Systems Administration - Strayer University

B.S. - Organizational Management - Saint Augustine's University

A.S. - Business Management - Peirce College

Honorable Discharge - Specialist - United States Army