Michele Casillas

Emerging healthcare and public health professional with hands-on clinical experience and growing expertise in health systems, quality improvement, and population health. Skilled in patient care, workflow coordination, EMR documentation, and supporting high-responsibility environments with professionalism and empathy. Currently completing an MPH in Health Equity (graduating Spring 2027) with strong interests in healthcare administration and emergency preparedness.

Known for reliability, quick learning, and a collaborative approach that strengthens team performance and patient experience.

Patient Care Technician / Medical Assistant - DaVita - Palm Desert, CA

(2016-08 - 2017-01)

Supported dialysis treatment operations by preparing procedure areas, assisting with access-related procedures, and ensuring safe, compliant, and patient-centered clinical workflows in a high-acuity outpatient setting.

• Assisted nurses and nephrologists with access-related procedures, preparing equipment, supplies, and patients for treatment
• Maintained sterile procedure environments by organizing instruments, disinfecting surfaces, and monitoring equipment readiness
• Demonstrated precision and reliability in setting up procedure spaces and managing clinical tools to support efficient dialysis operations
• Ensured OSHA and infection-control compliance through equipment inspection, sterilization checks, and adherence to safety protocols
• Collaborated with interdisciplinary teams to maintain smooth workflows, safe treatment environments, and consistent patient care

Medical Assistant - Department of Corrections and Rehabilitation - Blythe, CA

(2015-06 - 2016-04)

Provided clinical and administrative support within the Receiving & Release Department, performing intake assessments, coordinating patient movement, and ensuring timely, compliant care delivery for an incarcerated population.

• Conducted intake screenings, including vitals, medical histories, and injections under physician supervision
• Maintained accurate, HIPAA-compliant medical records to support continuity of care
• Managed medical supply inventory and ensured the availability of essential clinical materials
• Coordinated patient movement between departments and facilitated appointments and follow-ups
• Participated in interdisciplinary team meetings to improve workflow efficiency and patient outcomes

Front and Back Office Medical Assistant - Desert Women's Medical Center - Rancho Mirage, CA

(2014-01 - 2015-05)

Supported both front- and back-office operations in a fast-paced women's health practice, ensuring smooth patient flow, accurate documentation, and high-quality clinical support for physicians and patients.

• Managed patient intake, scheduling, insurance verification, and EHR documentation to maintain efficient daily operations
• Assisted physicians during exams, administered injections, and performed basic laboratory tests
• Maintained clean, well-stocked exam rooms and ensured adherence to HIPAA and safety standards
• Contributed to streamlined office workflows and enhanced patient experience through effective communication and coordination

Certified Nursing Assistant - Department of Corrections and Rehabilitation - San Diego, CA

(2009-05 - 2010-12)

Provided direct patient care and safety monitoring in a correctional healthcare environment, supporting clinical teams and ensuring consistent, compliant, and patient-centered care for an incarcerated population.

• Delivered daily patient care, monitored physical and mental health conditions, and responded to medical emergencies
• Supported interdisciplinary teams through accurate documentation, chart preparation, and timely communication
• Ensured patient privacy and safety, including suicide-watch monitoring and assistance during medical rounds
• Maintained clean, safe, and organized care environments to support efficient clinical operations and patient well-being

Certified Nursing Assistant - Palm Springs Healthcare and Rehabilitation - Palm Springs, CA

(2008-05 - 2009-04)

Provided compassionate, hands-on care to residents in a skilled nursing and rehabilitation setting, supporting mobility, comfort, and clinical monitoring in collaboration with nursing staff.

• Assisted residents with activities of daily living, mobility support, and vital signs monitoring
• Provided emotional support to patients and families, including end-of-life care
• Ensured safe patient transport, positioning, and environmental cleanliness
• Collaborated with nursing staff to identify changes in patient condition and support timely clinical response

Master of Public Health (MPH) - Health Equity Specialization - Azusa Pacific University (2027-05)

Bachelor of Science - Health Sciences, Healthcare Management - Los Angeles Pacific University

Coursework Toward Bachelor of Science - Nursing - College of the Desert

Diploma - Medical Assistant - Brightwood College (2014)

Certificate - Certified Nursing Assistant - California Nurses Educational Institute (2008)