Michelle

Over 20 years of Customer service experience. Hardworking, motivated professional with hands on experience in various industries. Seeking a position to expand skills while facilitating company growth.

Cashier & Management - Family Dollar - Turners Falls, MA

(2022-01 - 2023-12)

• Greeted customers, answered phones, and directed inquiries to appropriate staff
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Supported management in running an efficient, professional, safe, and profitable operation following all company standards
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register
• Planned and carried out full rollouts of new products

Certified Nurse Assistant - Stavros Independent Living - Springfield, MA

(2010-01 - 2019-12)

• Administered prescribed oral medications as directed by physicians
• Documented patient activities on an individualized daily care plan
• Engaged patients in games and other activities to uplift patient mood, improve memory and provide enjoyable entertainment
• Provided patient with help moving in and out of beds, baths, wheelchairs, and assisted with dressing and grooming

Toddler & Infant Teacher - Jonis Childhood Daycare & Kindergarten - Farmington, MA

(2007-01 - 2012-12)

• Presented and instructed curriculum for ages 2-8 years old
• Performed diaper changes, feeding, and necessary personal hygiene routines
• Collaborated with teachers and administrators to evaluate and revise school program
• Assisted teachers in planning and maintaining a safe, clean, learning environment to ensure the wellbeing and safety of children
• Planned and executed lesson plans with the age appropriation
• Communicated with parents through meetings about progress and daily activities of students

High School Diploma - Sabis International Charter (2001-01)

Certification - 60 Hour Job Readiness Training - MassHire Central Career Centers (2024-01)