Service Writer at Jerry Pate Turf & Irrigation Inc. (2024-09 – Present)
Service Writer responsible for customer account management, scheduling repairs, and processing work orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Provided weekly job status reports to promote quick and accurate service.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Resolved issues by coordinating with Sales/Rental department.
- Gathered information through research and vendor inquiries to provide job estimates.
- Logged service calls, new sales orders, and repair orders into SAP database.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
Purchasing Agent / Investigative Assistant at Drug Enforcement Administration (2020-06 – 2024-07)
Purchasing Agent and Investigative Assistant responsible for procuring goods and services, processing purchase orders, analyzing acquisitions, and managing forfeiture records.
- Review and process requests to purchase various office and law enforcement equipment and/or services through purchase orders, delivery orders, task orders, government purchase card, blanket purchase agreements, and memoranda of understanding.
- Responsible for procuring multiple goods and services for supplies, telecommunications equipment and services, investigative equipment, and utilities.
- Review and analyze unique acquisitions for completion and accuracy, ensuring available funds, recommends revisions to statements of work, and gather required information such as specifications, item characteristics, Federal Acquisition Regulation (FAR) parts, history files, and verification of vendor registration.
- Evaluate quotes and determine price reasonableness for items, select vendor and negotiate price with sole-source vendors.
- Initiates modifications to original terms for substitutions of products/services, price changes, and delivery date changes.
- Maintain vendor communication and inquiries related to all procurement methods to prevent or resolve delays or misunderstandings throughout the process.
- Review and process invoices verifying all information and accuracy contacting the vendor to resolve any discrepancies.
- Responsible for completing and/or terminating procurement closeouts.
- Maintain electronic files for each purchase order to include all required documentation such as checklist, clauses, and limited source document.
- Use United Financial Management System (UFMS), Federal Procurement Data System (FPDS), and Sam.gov to perform Purchasing Agent duties.
- Assisted another division with training for purchasing agent responsibilities to include creating and processing various types of purchase orders, putting together and organizing electronic purchase order files.
- Coordinates to help develop corrective action plans for identified financial management issues.
- Review Standard Seizure Forms for input into CATS, obtaining additional information when required from seizing agent.
- Conduct analysis leading to creation, maintenance and continuous updating of files.
- Follow-up seizures through forfeiture, contacting DEA Headquarters personnel, USAO personnel, state and local agencies to ensure successful completion of the forfeiture cycle.
- Identify and follow up with equitable sharing requests, petitions, awards and judicial processing.
Records Examiner Analyst at Forfeiture Support Associates (2020-01 – 2020-06)
Records Examiner Analyst responsible for reviewing seizure forms, conducting analysis, and managing forfeiture processes.
- Review Standard Seizure Forms for input into CATS, obtaining additional information when required from seizing agent.
- Conduct analysis leading to creation, maintenance and continuous updating of files.
- Follow-up seizures through forfeiture, contacting DEA Headquarters personnel, USAO personnel, state and local agencies to endure successful completion of the forfeiture cycle.
- Identify and follow up with equitable sharing requests, petitions, awards and judicial processing.
Property Custodial Manager at Management Technology, Inc. (2010-03 – 2013-01)
Property Custodial Manager responsible for accountable property management, document processing, inventory reconciliation, and policy guidance.
- Responsible for all accountable property.
- Generate and process various types of documents using United Financial Management System (UFMS).
- Perform & reconcile annual and bi-annual inventories.
- Troubleshoot and resolve cell phone issues.
- Create, document and track excess property reports for entire Division.
- Provide guidance to outlining offices on policies and procedures.
Accounting Assistant at Energy Partners Ltd. (2001-03 – 2008-02)
Accounting Assistant responsible for invoice processing, bank reconciliations, vendor relations, and financial record management.
- A/P invoice processing, monthly bank reconciliations, vendor relations and general clerical.
- Created spreadsheets to consolidate re-occurring monthly accounts.
- Performed weekly check runs.
- Established excellent relationships with various vendors (Sims Industries, Schlumberger, Superior Diving, and others).
- Proficient in Excel & Word.
