Michelle Meyers

To obtain a position in a professional team environment where my attention to detail, creativity and customer service experience will lead to advancement and long term growth with a strong stable company.

Customer Care Specialist at Chico's FAS, Inc. (2010-01 – Present)

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Resolved customer complaints with empathy and active listening to find satisfactory resolutions for both customers and the company alike, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Accessed tier 2 level payment processing systems to research and resolve payment and refund issues.

Marketing Consultant and Virtual Assistant at AtlREVA (2006-11 – 2010-11)

• Marketing Listings: Building listing kits, MLS, photography, creating flyers, creating ads, media.
• Closing Coordinator: Requesting & communicating information to all parties contract to closing.
• Database Management: Entering & Maintaining contact information for direct mail marketing.

Marketing Director at Towne & Country Homes (2005-01 – 2006-11)

• Created and approved marketing materials for new home subdivisions, coordinate various media.
• Market Research: Researched & analyzed area subdivisions to create product suggestions reports.
• Warranty request processing, coordinate field personnel appointments, customer follow-up.
• Subdivision Setup: Coordinating & furnishing sales office/model. Create & maintain Subd websites.

Pre-closing Legal Secretary at Suarez and Serrano, P.C. (2003-01 – 2005-01)

• Title Analysis, Research, Clearance & Binders submitted in deadline based environment.
• Obtained all documents to close a file while maintaining high level of communication to all parties.
• Input all information and lender instructions into Landtech software to create closing documents

B.A. in Business Administration and Marketing – Georgia State University (1998)