Michelle Smith

Dedicated Guest Service Assistant with proven skills in client management and problem-solving. Committed to enhancing guest satisfaction and building strong community relationships.

Guest Service Assistant at Redwood Gospel Mission (2025-10 – 2026-07)

• Assisted guests with inquiries and provided tailored information on available services to improve satisfaction.
• Managed case files and nurtured personal relationships with guests to ensure ongoing support.
• Engaged with community members to foster positive relationships and support services.

Service Advisor at Easy Automotive (2023-10 – 2024-10)

• Facilitated customer service inquiries and addressed vehicle maintenance needs to enhance customer satisfaction.
• Coordinated with technicians to ensure accurate understanding of customer concerns.
• Clarified service offerings and pricing options to help customers make informed decisions.

Sales Associate at Friedmans Home Improvement (2023-03 – 2023-09)

• Guided customers in product selection and provided project advice to enhance satisfaction.
• Supported customers in locating specific products, addressing inquiries, and delivering tailored product advice.
• Processed sales transactions accurately and efficiently.

High School Diploma – Sir Francis Drake High School (1994-06)