Mike Branch

Dedicated security professional with more than 20 years of experience at Quinault Beach Resort and Casino, combining deep institutional knowledge with hands-on training, monitoring, and safety leadership. Recipient of a 20-Year Service Award and trusted to train and shepherd the onboarding of 25+ newly hired Security Officers. Selected by Human Resources to complete Train the Trainer development in preparation for helping establish the Security Department's first formal Training Coordinator function.

Known for professionalism, de-escalation expertise, clear communication, and a strong commitment to consistent standards, accountability, and guest service.

Security Officer - Quinault Beach Resort and Casino - Ocean Shores, WA

(2005-08)

Provide comprehensive support in a secured environment, helping protect guests, employees, property, and company assets.

• Train, mentor, and support the onboarding of 25+ newly hired Security Officers, reinforcing department expectations, safety procedures, and service standards.
• Serve as a trusted point of guidance for new employees learning security procedures, incident response expectations, workplace conduct, and guest-facing communication.
• Apply de-escalation, defensive tactics, and workplace violence prevention training to help maintain a safe, professional environment.
• Respond to incidents and customer service concerns with calm judgment, discretion, and attention to company procedures.
• Prepare and maintain documentation related to security incidents, observations, and operational matters.
• Support department consistency by modeling professionalism, reliability, accountability, and strong communication during routine and high-pressure situations.

Associate of Science - Criminal Justice - Crown College Tacoma (1994-12 - 1995-07)

Correctional/Peace Officer Training Program Diploma - Crown College (1994-05 - 1994-12)

High School Diploma - Montesano High School (1983-09 - 1987-06)