Sherry Orte

Highly accomplished Training Coordinator with over 13 years of experience in developing and delivering impactful training programs. Proven ability to lead teams, standardize delivery, and improve instructor performance through effective monitoring and coaching. Expertise in managing international vendor sites and implementing innovative simulation-based training to enhance troubleshooting skills. Dedicated to driving measurable improvements in service quality and trainee outcomes.

TRAINING COORDINATOR at SC Data Center, Inc (2017-06 – Present)

• Spearheaded a team of 11–17 trainers to standardize delivery and boost instructor performance, achieving measurable outcomes.
• Monitored and evaluated calls and sessions to drive demonstrable improvements in service quality and trainee results.
• Administered third-party vendor training sites internationally to ensure consistent training standards and quality assurance.
• Instituted scenario-based simulations of data center failures to enhance troubleshooting skills and incident confidence.

TRAINING COORDINATOR at DM Sercices, Inc. (2011-10 – 2017-06)

• Developed and delivered comprehensive training programs for customer service, collections, and credit analysis staff, accelerating onboarding efficiency with quantifiable results.
• Audited agent calls against quality standards, providing targeted coaching that elevated compliance and performance metrics.

COSMETOLOGY – Professionals Academy of Science and Beauty (1986-06 – 1987-07)