Mike Cordero

Detail-oriented operations and data support professional with 5+ years of experience supporting high-volume, regulated environments requiring accuracy, compliance, documentation review, and data validation. Experienced reviewing records for completeness, investigating discrepancies, maintaining secure documentation, and coordinating with cross-functional teams to resolve issues. Skilled in Microsoft Office, Excel, Jira, electronic documentation systems, and maintaining confidentiality while ensuring quality standards and operational deadlines are met.

Service Operations Specialist at Technology & Digital Services Environment (2022-02 – Present)

Support real-time operations in a highly regulated, customer-facing environment requiring strict adherence to quality standards and established procedures.

• Review high-volume transactions, documentation, and operational records for accuracy, completeness, and compliance before processing.
• Monitor live systems and investigate service disruptions, documenting findings and coordinating corrective actions with technical and compliance teams.
• Identify discrepancies, inconsistencies, and operational issues while maintaining accurate documentation and audit-ready records.
• Collaborate with technical teams, compliance partners, and frontline staff to ensure timely issue resolution and accurate case tracking.
• Maintain confidentiality while working within secure systems and following organizational policies and regulatory requirements.

Field Data & Survey Technician at Telecommunications Services (2020-01 – 2021-12)

• Collected, validated, and verified field data using specialized electronic systems.
• Ensured data accuracy through quality review prior to submission.
• Performed data uploads while maintaining documentation integrity and resolving discrepancies when identified.
• Maintained detailed records and followed established quality and OSHA compliance standards.

Customer Support & Member Services Representative at Marketing & Client Services Organization (2013-01 – 2020-12)

• Managed high-volume inbound and outbound customer communications.
• Maintained accurate CRM documentation and customer records.
• Reviewed customer requests for completeness and ensured proper routing and documentation.
• Coordinated with multiple departments to resolve customer issues while maintaining service quality and documentation accuracy.

Data Specialist at Business & Market Research Services (2011-01 – 2012-12)

• Gathered, validated, and maintained institutional and market data for reporting purposes.
• Reviewed information for accuracy and completeness before database entry.
• Performed data entry while maintaining structured databases and documentation standards.
• Assisted with quality control efforts to ensure reporting accuracy.

Bachelor of Science in Business Management – Southern Connecticut State University