Mike Mastrangelo
Citrix Engineer/Administrator
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About
Top priority, 24/7 end-user support to the company’s Citrix environment with responsibility for
Engineering/Design/Administration and Support. Reported to Director of IS Infrastructure.
CITRIX INFRASTRUCTURE: I facilitated projects involving multiple upgraded versions of the Citrix infrastructure. Most recent one, entailed migration from Citrix On-Premises to Citrix Cloud in MS Azure
---built new servers for improved performance, scalability, and security
---migrated multiple Citrix full desktops and dozens of published applications such as EnterpriseOne,
Hubble, IBM PAX, and Title RamQuest
---additional project components included Citrix StoreFront and NetScaler servers.
ANTIVIRUS PROTECTION: consisted of upgraded migrations over time reflecting evolving end-point security requirements. Trend Micro, McAfee, SentinelOne, Defender.
Helpdesk Support Projects: BMC Remedy Help Desk, Insight and ServiceNow.
…. Fielded complex query escalations from HD providers in the company, providing advanced technical.
Knowledge and exceptional customer service.
Citrix Cloud CVAD/Azure, v-7-15, v-1912, DAAS v2203, v2402, NetScaler, RDS, Upgrades (All)
Citrix Delivery Controller, StoreFront, Studio, Director, License Server, WorkSpace Client
VMWare, MS Server Builds, Server Patching, MS Group Policy, Windows Registry
Project Management, Disaster Recovery, Anti-Virus Solutions, Helpdesk Support, Documentation
Azure Server Management and Citrix MCS
Active Directory Administration and Group Policy
Experience
Top priority, 24/7 end-user support to the company’s Citrix environment with responsibility for
Engineering/Design/Administration and Support. Reported to Director of IS Infrastructure.
CITRIX INFRASTRUCTURE: I facilitated projects involving multiple upgraded versions of the Citrix infrastructure. Most recent one, entailed migration from Citrix On-Premises to Citrix Cloud in MS Azure
---built new servers for improved performance, scalability, and security
---migrated multiple Citrix full desktops and dozens of published applications such as EnterpriseOne,
Hubble, IBM PAX, and Title RamQuest
---additional project components included Citrix StoreFront and NetScaler servers.
ANTIVIRUS PROTECTION: consisted of upgraded migrations over time reflecting evolving end-point security requirements. Trend Micro, McAfee, SentinelOne, Defender.
Helpdesk Support Projects: BMC Remedy Help Desk, Insight and ServiceNow.
…. Fielded complex query escalations from HD providers in the company, providing advanced technical.
Knowledge and exceptional customer service.
Citrix Cloud CVAD/Azure, v-7-15, v-1912, DAAS v2203, v2402, NetScaler, RDS, Upgrades (All)
Citrix Delivery Controller, StoreFront, Studio, Director, License Server, WorkSpace Client
VMWare, MS Server Builds, Server Patching, MS Group Policy, Windows Registry
Project Management, Disaster Recovery, Anti-Virus Solutions, Helpdesk Support, Documentation
Azure Server Management and Citrix MCS
Active Directory Administration and Group Policy
Education
Pluralsight.com (2025)
Optimizing User Experience with Citrix HDXFeatures
Securing Citrix Virtual Apps and Desktopsand Citrix DaaS Deployments
Pluralsight.com (2024)
Planning and Building a Workspace Environment Management (WEM) Deployment
Implementing Authentication and Access in Citrix Virtual Apps and Desktops and Citrix DaaS
Citrix - CNS-222 (2018)
Citrix ADC 12.x Essentials and Citrix Gateway
Citrix - CXD-310I (2018)
Citrix Virtual Apps and Desktops 7.1x Advanced Admin
Citrix - CXD-210I (2018)
Citrix Virtual Apps and Desktops 7.1x Administration
Citrix - CNS-102 (2017)
NetScaler Overview
