Hemanth Yadav

Around 8 Years of experience in IT industry as a Software Development Software Testing (Manual and Automation) & Production Support JIRA, Confluence, JIRA Service Desk, Bitbucket, and Artifactory Administrator on Unix and Windows environment. Excellent understanding of SDLC Methodologies like Agile, Waterfall, RUP, RAD and other processes. Experienced in performing Atlassian installations and migrations and gained skills to schedule back-ups, Integration.

Upgraded all the plugins and applications (stash, confluence, JIRA, fisheye) and synced with the old production applications. Contributed for daily build processes, including monitoring builds, break/fix management, issue tracking (JIRA), and identifying and resolving a wide variety of build-related issues for different products and versions. Access both the customer portal and the service desk interface in Jira Service Desk.

Responsible for creating complex JIRA workflows, conditions and setting up and maintaining JIRA, using Advanced scripts (Groovy) to extend workflow capabilities both front-end and back-end, for large enterprise JIRA environments. Test Design, Test case writing, Test case execution, and Defect Reporting & Tracking. Experienced in Identifying Test scenarios, Writing Test Cases, Test case reviews, Preparing Test Data for performance tests, and Executing Test cases.

Holding good experience in Water model, V-model testing, and Agile methodologies Extensively involved in user functionality testing, interface testing, installation testing, performance testing, database testing, GUI testing, system testing, regression testing, and automation testing for the projects.

Experience working on administering various AWS Services using AWS Console, AWS CLI and using Amazon Api using python, Node.js Expertise in scripting for automation, and monitoring using Shell, PHP, Python & Perl scripts. Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash.

Experience with Atlassian JIRA installation, administration and maintenance. Provided support for the company whenever there was an issue with either JIRA (Server or Cloud). Provided multiple branching models for different Application release models.

Strong knowledge on Linux and windows system administration. Maintain transparency into the team's work through Rally tool metrics Understands some of the popular industry tools (e.g. JIRA, Rally, VersionOne, etc.) Installed and tested new versions of the tools and plug-ins to ensure compatibility research and utilize industry standard methods and technique.

Integrated jenkins with various devops tool such as Nexus, Sonarqube, and Artefactory.

Sr. Jira Admin/Developer - AMD - HYD India

(2024-09)

Employer: HCL Tech

• Provide User Management and support for 10000+ local and remote users, manage system access across groups to ensure compliance, and maintain best practices.
• Worked as a Jira & Confluence admin at AMD for the last 16 months.
• As a Jira & Confluence admin, resolve multiple issues daily.
• Provide user management and support for both external and internal users, manage system access across groups to ensure compliance, and maintain best practices.
• Create multiple projects with different templates on both Jira External and Jira Internal, Jira Cloud as per user requests.
• Create multiple spaces on Confluence External, Confluence Internal, and Cloud Confluence as per user requests.
• Manage user permissions to tools according to the needs of projects and teams.
• Handle day-to-day management and administration of Atlassian tools, including workflows, user accounts, custom fields, dashboards, reports, security schemas, issue schemas, project creation, etc.
• Troubleshoot and resolve problems related to existing JIRA and Confluence issues and implement all approved changes.
• Conduct monthly PM activities and lower interest rest activities as per management guidelines.
• Integrate Jira with Active Directory, create groups, and sync the groups on AD.
• Create custom projects and dashboards using eazyBI and Rich Filters for Jira.
• Work on Opshub-related issues and integrations.
• Work on REST APIs and automation rules filed and manually.
• Monitor JIRA logs when performing migrations and troubleshoot user/system-related issues.
• Work on Jira and Confluence Cloud for the last 3 months.
• Contribute to daily build processes, including monitoring builds, break/fix management, issue tracking (JIRA), and identifying and resolving issues as per SLA.
• Interact with team and clients or users daily, review issues, and submit daily work reports.
• Work on Jira git hub integrations along with adding repositories.

Jira Admin - Qualcomm - HYD India

(2019-12 - 2023-06)

Employer: Virtusa Consulting & Services

• Administration support including creation and management of custom, complex projects, workflows, custom fields, dashboards and report configurations.
• Manage and administer JIRA/Confluence/BitBucket add-ons, plugins, and extensions.
• Coordinate production releases and send release status to relevant distribution list.
• Experience in migrating and upgrading the Jira Servers from 7.x to 8.x versions.
• Architecture on-premises Data center architecture to meet HIPAA requirements which includes NSX load balancer, NFS files shared system and Cluster database.
• Configure incident resolution behavior and associate Jira projects for AWS Systems Manager Incident Manager.
• Involve in Launching and configuring of Amazon EC2 (AWS) Cloud Servers using AMI's (Linux/Ubuntu), configuring security groups, setting up Elastic IP's, Elastic Load Balancer, Auto-scaling config, Cloud Formation templates and deploying AWS resources using it.
• Experience AWS and Cloudwatch services. CI/CD pipeline management through Jenkins. Automation of manual tasks using Shell scripting.
• Configure synchronization and associate Jira projects for AWS Support integration.
• Provide access to Jira agents to execute AWS Systems Manager Automation Documents.
• Involve in creating 53 buckets and also managing policies for S3 buckets and Utilized S3 bucket and Glacier for storage and backup on AWS.
• Experience in Jira to Cloud Migrations (AWS, SAAS).
• Configure AWS Identity and Access Management (IAM) Groups and Users for improved login authentication, allowing access permissions and policies for all AWS services.
• Implement Atlassian environments on AWS SaaS environments to achieve a clustered environment.
• Integrate and Import the Confluence and Bit bucket self-signed SSL certificate into JIRA trusted store to establish the handshake between the applications.
• Create and manage security schemes, permission schemes and configurations.
• End-to-End Installing and Configuration of the applications in Linux and Windows Environment (Front End and Back End).
• Configure scripted fields and added Behaviors to the Custom fields and system fields to achieve the automation functionality using Script Runner.
• Configure Incoming Mail servers for Jira and associate them with the Mail handlers and Projects for automatic ticket creation.
• Monitor logs for Incoming mail handlers and set up alerts using Splunk in case of any Errors.
• Integrate Jira Projects with Jira Align for Project management.
• Integrate Jira with Active Directory through LDAP Authentication.
• Create nightly builds with integration to code quality tools such as SonarQube, Veracode.
• Create quality gates in Sonar Qube dashboard and enforced in the pipelines to fail the builds when conditions not met.
• Configure RestAPI and webhooks to integrate Jira with Salesforce.
• Migration & Upgradation of Jira/Confluence from On-Premise to Cloud.
• Automate creation of Sub-tasks based on the values selected from Radio buttons and Dropdown values using Script Runner.
• Customize Jira service desk ITIL workflows like service request, change management, Incident Management.
• Create custom reports and dashboards using eazyBI and Rich Filters for Jira.
• Configure Issue collector for Jira which allows us to easily gather the feedback from web applications in the form of Jira Issues.
• Create Events, Email notification schemes and assigned project roles in JIRA.
• Work on Shell & Python scripting.
• Monitor JIRA logs when performing migrations and troubleshoot user/system related issues.
• Configure Incoming Mail servers for Jira and then associate them with the Mail handlers and Projects for automatic creation of Issues.
• Install various Plugins such as Admin Tools for Jira, Jira Workflow ToolBox and Script Runner.
• Expert knowledge on Atlassian REST APIs (Jira, Confluence, Jira Service Desk).
• Create the Dashboards, Reports and filters for various projects and shared it with respective teams.

Bachelor - Aeronautical Engineering - JNTUH (2013)