Mike Nunn

Results-driven sales and business operations professional with 3 years of B2B outside sales experience and extensive experience managing business operations, client relationships, and day-to-day company performance. Skilled at building rapport, understanding customer needs, presenting solutions, negotiating, and earning trust through a consultative approach. Now seeking to bring a proven foundation in sales, leadership, and relationship management to a customer-facing B2C sales role working directly with homeowners.

Operations Manager at Summer Heatt Sports (2014-01 – Present)

• Coordinate day-to-day operations for youth sports company involved in leagues, clinics, and camps, ensuring coaches, referees, and program staff are properly scheduled and onsite as needed.
• Handle high-volume phone and email communications from parents, staff, and other stakeholders while maintaining a professional and customer-focused experience.
• Resolve customer issues and objections in real time by listening to concerns, identifying appropriate solutions, and communicating next steps clearly.
• Respond to unexpected staffing and scheduling needs in a fast-paced environment, making real-time adjustments to maintain program coverage.
• Perform data entry, record maintenance, and administrative tasks to support day-to-day business operations.

Consultant II at Boston Environmental, LLC (2011-01 – 2014-12)

• Grew territory by over 100% as B2B account manager within the retail heating and cooling industry throughout NJ, NY, and CT.
• Maintained relationships with upper management and/or ownership of over 40 companies and upsold our array of products, including: insurance, marketing, and general consultative services.
• Promoted from Consultant I to Consultant II in 2012 after exceeding sales benchmarks, improved client relations, and quick learning of the energy industry
• Acquired new clients through cold-calling, networking, active participation in industry associations, and trade shows.
• Provided training to technicians of over 40 companies in the use of our products and technologies.

Bachelor's Degree in Economics – Middlebury College (2006-01 – 2010-12)