Jelisaveta Perovic
OPERATIONS | CLIENT RELATIONS | RESERVATIONS & CUSTOMER EXPERIENCE
Hire this person
Send a job offer directly to this candidate
About
Operations & Customer Experience Specialist with 10 years of experience across hospitality, luxury retail, and remote reservations/transportation services. Skilled at managing the full reservation and client lifecycle — from inquiry and quotation through booking, coordination, and service delivery — while working with customers, vendors, and cross-functional teams. Currently coordinating global affiliate partners and multi-country logistics in a fully remote role.
Track record spans customer experience, sales operations, and team leadership.
Experience
Customer Experience Specialist (Remote) - RMA Worldwide Chauffeured Transportation - Remote
(2026-03)
Manage the reservation lifecycle for chauffeured transportation requests — from inquiry and trip details through quotation, affiliate coordination, and booking confirmation.
- Contact global affiliates by phone and email to request pricing and availability, then compare options on price, service quality, and reliability to select the right partner per trip.
- Coordinate reservations for individual travelers, VIP and corporate clients, and group/motor coach transportation, building itineraries around client schedules and preferences.
- Communicate with customers, dispatch teams, and affiliate partners across multiple countries and time zones to keep bookings accurate and on schedule.
Brand Specialist & Store Manager - Longchamp – Malta - Malta
(2024-03 - 2025-10)
Oversaw day-to-day operations across four Longchamp retail locations, covering sales performance, customer experience, staffing, and inventory coordination.
- Monitored sales performance and KPIs, identified trends, and prepared performance reports for management.
- Coordinated stock availability and inventory movement with relevant teams to support replenishment and reduce stock gaps.
- Managed Shopify e-commerce operations, including online orders, returns, refunds, and customer communication.
- Trained team members on customer experience, product knowledge, and digital tools including the MyLGP app.
- Received the Elevate Award (2024–2025) for contribution to team digital learning and app training.
Sales Advisor - Max Mara & Longchamp – Malta - Malta
(2022-10 - 2024-02)
Delivered personalized service and after-sales support to luxury clients across two premium brands.
- Supported stock coordination, sales targets, and onboarding of new team members.
Sales Advisor - Weekend Max Mara – Malta - Malta
(2021-10 - 2022-09)
Supported clients through the full sales journey, from product selection to after-sales assistance.
- Managed stock replenishment and contributed to sales reporting.
Head Waiter - Hotel DB Seabank – Malta - Malta
(2016-09 - 2021-07)
Coordinated high-volume service operations and cross-department workflow in a fast-paced, multicultural environment.
- Handled billing reconciliation and trained new staff on service standards.
Education
Economics & Tourism - College of Tourism
Social Science - Gymnasium
