Mikole Fantroy

Results-driven administrative and customer support professional with experience in healthcare, caregiving, customer service, virtual assistance, scheduling, record management, and client relations. Demonstrated ability to manage multiple priorities, maintain confidentiality, provide exceptional customer experiences, and support daily business operations in fast-paced environments. Proficient in remote collaboration tools, CRM systems, data entry, calendar management, and administrative processes.

Private Caregiver at Private (Present)

Provide compassionate care and support services while keeping client dignity, safety, and comfort.

• Coordinate appointments, transportation, schedules, and healthcare-related activities.
• Maintain accurate documentation and confidential client records.
• Communicate effectively with families and healthcare professionals.
• Demonstrate strong organization, customer service, and multitasking abilities.

Virtual Assistant

• Managed calendars, appointments, email correspondence, and administrative operations.
• Performed accurate data entry and maintained business records.
• Organized digital files and documentation systems.
• Conducted internet research and supported customer inquiries via email and chat.

Customer Service Representative

• Assisted customers with inquiries, account management, and issue resolution.
• Maintained customer satisfaction through professional communication.
• Updated records and ensured data accuracy within company systems.