Miracle Pittman
Correctional Officer
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About
Detail-oriented and dependable professional with experience in correctional security, customer service, and administrative support. Proven ability to maintain safety, manage high-pressure situations, and communicate effectively with diverse populations. Strong background in documentation, problem-solving, and public interaction.
Experience
Correctional Officer at Apalachee Correctional Institution (2025-03 – 2025-06)
- Maintained safety and security of correctional facility
- Monitored inmate behavior and enforced institutional rules
- Prepared clear, detailed incident reports
- Responded effectively in high-pressure situations
OPS Security Representative at Florida Commerce (2024-03 – 2025-03)
- Managed inbound calls regarding unemployment benefits and claims
- Assisted individuals with applications and issue resolution
- Documented interactions and escalated complex concerns
- Delivered professional and empathetic customer service
Correctional Officer at Gadsden Correctional Institution (MTC) (2022-08 – 2024-02)
- Supervised inmates in accordance with policies and procedures
- Conducted security checks and maintained order
- Escorted inmates safely within and outside the facility
- Collaborated with staff to ensure a secure environment
Full-Time Student – Medical Billing & Coding at Ultimate Medical Academy (Hybrid/Online) (2017-08 – 2022-08)
- Completed coursework toward Associate's Degree
- Learned medical terminology, insurance processes, and documentation
- Developed strong organization, accuracy, and time management skills
Housekeeper at Tallahassee Memorial Hospital (Sodexo) (2021-03 – 2021-06)
- Maintained cleanliness in hospital environment
- Followed strict sanitation and safety guidelines
- Ensured patient areas were clean and orderly
Server / Customer Service at Waffle House (2019-09 – 2019-12)
- Provided fast and accurate service in high-volume setting
- Delivered excellent customer service
- Handled payments and maintained clean dining areas
Cashier / Customer Service at Burger King (2018-11 – 2019-04)
- Processed transactions accurately
- Assisted customers and resolved issues
- Maintained cleanliness and followed procedures
Stocker at Walmart Supercenter (2017-06 – 2017-08)
- Stocked shelves and organized inventory
- Tracked inventory using handheld devices
- Assisted with shipments and store operations
Education
Associate's Degree in Medical Billing & Coding – Ultimate Medical Academy
High School Diploma – Amos P. Godby High School
