Nya Mendez

RAYUS Radiology – Scheduling Specialist/Receptionist

Orlando, FL | March 2024–2026

● Coordinate diagnostic imaging appointments with patients, physicians, radiologists, and referring offices, ensuring accurate scheduling and timely completion of required information.

● Manage competing scheduling priorities, insurance information, patient records, and provider requests while maintaining accuracy and confidentiality.

● Communicate with healthcare providers and outside offices to clarify orders, obtain documentation, and resolve scheduling issues.

● Track outstanding appointment information and follow up with patients and providers to help prevent delays in diagnostic services.

● Handle high-volume calls and administrative requests while prioritizing time-sensitive needs and providing professional,

compassionate service.

Simonmed Imaging – Receptionist

Orlando, FL | January 2021–February 2024

● Served as a primary point of contact for patients and healthcare professionals in a fast-paced medical environment.

● Coordinated patient appointments, scheduling inquiries, documentation, and communication with referring offices.

● Maintained accurate and confidential patient, demographic, insurance, and administrative records.

● Resolved scheduling and administrative issues while coordinating with internal departments to ensure timely solutions.

● Managed high-volume telephone communication and competing priorities while providing patient-centered service with professionalism, empathy, and discretion.

Valencia College (Associate in Science ) In progress

Timber Creek High School (High School Diploma)