Kaybelle Moreto
Customer Service Representative
Talent
PHMember since August 12, 2026
Time ManagementCritical thinkingCustomer service
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Time ManagementCritical thinkingCustomer service
About
Dedicated Customer Service Representative with a strong background in managing high-pressure situations and resolving customer inquiries. Expertise in critical thinking and time management ensures efficient handling of escalated calls, leading to improved customer loyalty and satisfaction.
Experience
Customer Service Representative - SAGILITY PH - Plaza E Building, Alabang, Muntinlupa City
(2023-08)
- Managed high-volume call traffic, ensuring quality service standards were consistently met.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls, achieving satisfactory resolutions that benefited both customers and the company.
- Improved customer satisfaction by promptly addressing concerns and delivering accurate information.
- Managed and handled benefits verification, claims processing, billing, grievances, and appeals.
Education
Bachelor of Arts - English Language Studies - Cavite State University- Main Campus (2022-08) Indang, Province Of Cavite, Philippines
Skills
Customer Service Representative
