Miran Shafik

Award-winning Intake Coordinator with extensive experience improving patient access, streamlining workflows, and strengthening patient satisfaction. Skilled in patient advocacy, insurance verification, HIPAA compliance, documentation accuracy, and cross-functional collaboration. Recognized for excellence by leadership and in public reviews.

Care Coordinator / Patient Navigator (SOMOS / Unite Us Platform) at JEMcare (2025-03 – Present)

• Conducted comprehensive SDOH assessments using the Unite Us platform, identifying barriers related to housing instability, food insecurity, transportation, and financial hardship.
• Led end-to-end management of closed-loop referrals, ensuring services were initiated, tracked, and successfully completed with documented outcomes.
• Increased closed-loop referral completion rates through consistent follow-up, cross-agency coordination, and barrier resolution strategies.
• Coordinated care across multidisciplinary teams and community-based organizations to ensure seamless service delivery and continuity of care.
• Managed a high-volume caseload, prioritizing urgent and high-risk cases while maintaining compliance with program and regulatory standards.
• Proactively followed up with members and providers to resolve delays and close gaps in care, improving referral completion rates.
• Performed targeted outreach (phone, SMS, email) to engage hard-to-reach populations and increase screening and enrollment completion.
• Maintained accurate, audit-ready documentation of screenings, referrals, and outcomes within the platform.
• Monitored referral pipelines and identified workflow inefficiencies, contributing to improved turnaround times and operational effectiveness.
• Educated members on available community resources, empowering them to navigate and access essential services independently.
• Ensured strict adherence to HIPAA and confidentiality standards in all patient interactions and documentation.

Intake Coordinator at Marks Home Care (2024-06 – 2025-03)

• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Reduced errors in patient data entry through thorough verification processes and attention to detail.
• Completed intake assessment forms and filed client charts.
• Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
• Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Contributed to a positive work environment through effective teamwork and open communication.
• Enhanced patient satisfaction with timely and accurate information during the intake process.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Maintained accurate records and documentation, ensuring timely processing of reimbursements.
• Facilitated effective communication between patients, caregivers, and healthcare professionals.
• Demonstrated commitment to patient-centered care by actively seeking feedback from clients regarding program experience.

CDPAP Coordinator at Marks Home Care LLC. (2019-03 – 2024-06)

• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Managed a diverse caseload of patients with varying needs, ensuring personalized attention and care coordination for each individual.
• Mitigated potential risks through proactive identification and resolution of any discrepancies or issues in documentation.
• Scheduled daily and weekly care hours for client caseload.
• Collaborated with multidisciplinary teams to develop individualized care plans for patients.
• Transported clients to and from medical appointments with safety and efficiency.
• Liaised with key accounts to deliver targeted administrative household support.
• Maintained accurate records and documentation, ensuring timely processing of reimbursements.
• Facilitated effective communication between patients, caregivers, and healthcare professionals.
• Demonstrated commitment to patient-centered care by actively seeking feedback from clients regarding program experience.

Logistics Coordinator at EZ Worldwide Express (2018-09 – 2024-01)

Recognized as Employee of the Year for performance & service excellence.

• Reduced transportation costs by negotiating favorable contracts with carriers.
• Enhanced supply chain efficiency by optimizing shipping schedules and routes.
• Strategized best methods and tactics for efficient storage and handling of materials.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Implemented systems and procedures for accurate data collection and reporting.
• Tracked orders and notified customers of status or potential delays.
• Trained new employees on logistics procedures, promoting a consistent approach across the team.
• Analyzed customer requirements and provided customized logistics solutions.
• Built and established relationships with staff and vendors.
• Updated and maintained databases to track shipments and inventory.

Front Desk Receptionist at Ramada Inn (2016-01 – 2019-10)

• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
• Provided property details to patrons, including dining areas, pool, spa and fitness center.
• Posted room charges such as food, liquor and telephone calls based on individual customer actions.
• Computed guest billings and posted charges to room accounts.
• Monitored reservations to track incoming parties and special events.
• Arranged special accommodations for guests to maintain optimal satisfaction.
• Managed customer complaints and rectified issues to complete satisfaction.
• Completed basic maintenance and repair on office and facility equipment and escalated major issues to superior for timely resolution.
• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.

Assistant Banquet Manager at M & S Foods (2015-12 – 2019-07)

• Responsible for supervising daily operations of banquet area to ensure proper procedures and optimal level of service, quality, and hospitality.
• Plan and confirm all specific requirements and expectations concerning events.
• Booked and coordinated all events.
• Created marketing plans for promoting banquets and weddings.
• Redesigned wedding and banquet packages reflecting proper pricing.
• Maintained monthly alcohol and non-alcohol inventory.
• Managed $25,000.00 budget.
• Hired and trained all FOH applicants for restaurant and banquet facility.
• Supervised banquet associates including captains, servers, and bartenders.

Day Care Manager at Rose Day Care (2015-02 – 2018-08)

• Supervised a staff of four teachers with a clientele of 13 children.
• Oversaw Human Resources and accounting including budgeting, hiring, payroll, and more.
• Implemented and maintained a filing system for confidential information of all students.
• Developed goals for the organization and established an age appropriate curriculum for children ranging from (7 wks.) to (13) years of age.
• Promoted the organization to keep a progressive census of children.
• Maintained compliance with state guidelines.
• Cultivated new business through networking with clientele.
• Ensured pet safety and comfort with daily sanitization of boarding facility.
• Facilitated pets' bi-daily feedings and medication administration.
• Familiarized new employees with work protocols and processes.
• Secured indoor and outdoor premises to protect children under care.
• Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
• Developed and implemented lesson plans based on ages and abilities of class children.
• Discussed new developments, misbehavior and concerns with parents or guardians.
• Improved group and individual behavior with positive management strategies.
• Organized and planned age-appropriate lessons involving reading, crafts, music and literature.
• Established and enforced modern educational standards to support student needs.
• Recruited and trained top-quality educators and support staff to maximize program success.

Master of Arts in Legal Studies – Montclair State University (2024-05)

Bachelor of Arts in Political Science and Government – Montclair State University (2023-05)

Associate of Arts in Liberal Arts and Sciences – Hudson County Community College (2022-06)